About Working at Commerce
Building a career here is more than just steps on a ladder. It’s about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn’t stop there. Our culture is about our people, the ones in our communities and the ones that work with us.
Here, you’ll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You’ll have the space and resources to grow into the best version of yourself. Because our number one investment is you.
Creating an award-winning culture doesn't come easy. And after 160 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let’s talk.
Compensation Range
Hourly: $23.80 - $27.65 (Amount based on relevant experience, skills, and competencies.)About This Job
The main purpose of this job is to provide support to the Capital Markets Group (CMG) and the Correspondent Banking Division.
Essential Functions
Monitor multiple customer Outlook resource inboxes and incoming customer phone lines. Respond to client and internal calls, emails, questions, and/or concerns within standard service level agreements (SLA’s).
New customer account onboarding/account maintenance for CMG and Correspondent Banking customers. Look for ways to streamline processes and enhance the customer experience.
Regular follow-ups with customers to authenticate/ensure policies and procedures are followed and in line with compliance requirements
Act as subject matter expert on customer documents and Anti-Money Laundering requirements for account servicing
InTrader new customer account builds and account maintenance for existing customers.
Regular AML report generations and screenings (OFAC, CIP, FIS, CIA for Beneficial Ownership, etc)
Coordinate with internal partners across the bank as it pertains to customer accounts, paperwork, and maintenance
Daily/regular administrative functions to support the CMG department (E-Confirms, mail, regulatory verification letters, closed DDA’s, mass mailings, etc.)
Responsible for daily overdraft, large, and fraud item process. Research daylight overdrafts by utilizing InTrader data.
Perform other duties as assigned
Knowledge, Skills & Abilities Required
Basic customer service knowledge, including knowledge of best practices
Strong verbal and written communication skills
Strong attention to detail and accuracy
Working knowledge of various software applications (Adobe Writer, DocuSign, etc.)
Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
Inquisitive, agile, and strong team player with excellent written, verbal, and interpersonal communication skills
Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
Basic level proficiency with ODBC Queries, Microsoft Word, Excel, Teams, and Outlook
Education & Experience
Bachelors degree in a related field or equivalent combination of education and experience
1+ years financial services and/or customer service experience required
*** For individuals applying, assigned and/or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles. This compensation range is for the Customer Service Specialist I - CMG job and contemplates a wide range of factors that are considered in making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable differentials (geographic, bilingual, or shift) that could be associated with the position or where it is filled. At Commerce, compensation decisions are dependent on the facts and circumstances of each situation. A reasonable estimate of the current base pay is $23.80 to $27.65 per hour.
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The candidate selected for this position may be eligible for the following employment benefits: employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits. Click here to learn more.
Location: 1000 Walnut St, Kansas City, Missouri 64106Time Type:
Full timecommercebank