Team Leader (French-speaking) - On-site BM01

Experience the power of a game-changing career   

Wantto be part of an innovative and growing team?We’rea global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.  

Ifyou’relooking to grow and be inspired, as aTeam Leader in Barcelona (on-site), you will be part of our team ofgame-changerswho are powering the brands of the future in the Tech industry.  

Career growth and personal development   

This isa great opportunityto experience the power ofwhat’snext and develop “friends for life” at the same time.We’llgive you all the training,cutting-edgetechnologies, and the continuing supportyou’llneed to succeed.  

What you will do in this role   

In everything we do, we believe in doing right by and for people – our clients,theircustomers, our people, our community, and our planet.  

As aTeam Leaderon our team, you will:  

- Team & Performance Management: Monitor and report team/individual performance, give regular feedback, conduct appraisals, manage disciplinary issues, suggest promotions, motivate staff, and control turnover
- Training & Development: Track training needs, support onboarding, provide technical/communication skill development, and delegate tasks to foster growth
- Recruitment & Staffing: Collaborate with HR on hiring,participatein interviews, request new hires when needed, and ensure backup coverage
- Customer & Client Relations:Maintaincontact with customers, handle escalations and complaints, attend service-level reviews, and support in emergencies
- Operations & Organization: Distribute workload, define/update processes, manage internal tools, ensure procedures are followed, and resolve logistical issues
- Reporting & Quality: Collect, analyze, and share performance metrics, conduct quality checks, and propose improvements in bonuses, reporting, and procedures.

Your qualifications  

We embrace ourgame-changerswith open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.  

Concentrix is a great match if you:   

- Are proficient or bilingual in French and advanced in English
- Minimum 6 months’ experience as a senior agent (mentor) or agent, preferably within a project.

- Strong leadership, peoplemanagement, and team-building abilities.

- Excellent communication and customer care skills.

- Strong organizational andchangemanagement capacity.

- Proficient in IT tools, particularly Excel.

Don’tmeet every requirement? No worries.We’rededicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel youdon’tcheck every box, we still encourage you to apply.We’lldo our best to match you with the right job, whetherit’sthis one or another role.  

What’sin it for you   

We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW.That’swhy we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU.  

- Full time39 hours/week contract: rotaive Monday to Saturday from 9:00 to 18:00
- Salary 22.000 euros gross/year + up to 3.180 euros gross/year in bonus
- Great office location in Barcelona
- Friends hunting (referral) bonus
- Full paid training about the company and the project you will be working on
- Career development program and specialized courses 

Experience the best version of you!  

At Concentrix, we invest in ourgame-changersbecause we know that when our people thrive, our clients and their customers thrive.  

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+game-changersaround the globe call Concentrix their “employer of choice.”   

Concentrix is an equal opportunity employer   

We'reproudlyunited as oneteam, one company, globally.We'recommitted to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws. 
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