Reservation Supervisor

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Check out this video for more information on our great company!

About our property:

At the Pullman Miami Airport we pride ourselves on being the best employer in the area. What sets us apart? Our culture, full benefit plans, including 401k with a company match and our lucrative bonus programs, to name a few. We are looking for talented people who have a genuine passion for service. Our Core Values involve personal development, people, and a desire for wanting them to succeed. We believe each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each guest. We want a Resort that people want to come to, not through. Find out today what a career with Pyramid Hotel Group at the Pullman Miami Airport can mean for you! 

What you will have an opportunity to do:

We are looking for a highly engaging, customer focused individual to join our Reservations team as a Reservations Supervisor. The successful candidate for this role will have a proven track record of developing a team to provide exceptional service, is open to learning and leading by example, responds in a professional and courteous manner to guests and team, as well as being there to support the team both personally and professionally.

Your Role:

• Audit all arrivals, set up routing and verifying segmentation.
• Bill check for all due outs and stay overs (review package postings)
• Charge no shows and cancellations
• Reconcile daily OTA no shows and cancellations via extranet
• Monthly reconciliation on OTAs to ensure proper commission is paid out.
• Monthly reconciliation of Sojern and Day Use reservations.
• Audit open folios, process virtual credit cards to ensure funding.
• Audit all reservations made the prior day to ensure rate code and market segments align.
• Enter airline manifests and reservations when provided by airlines 
• Daily airline voucher check and manage changes for reservations
• Load distressed rates into StormX
• Audit daily sign in sheets for airlines.
• Post early and late check out fees for airlines when 90% occupancy is met.
• Package forecast audit (check for add ons and breakfast package)
• Check Nor1 for pending upgrades
• Check all in house groups
• Audit cut off dates for upcoming groups and attend weekly group pickup meetings
• Create PM accounts, take deposits and enter group rooming lists.
• Manage inventory on extranets (Hotwire, Hotel Tonight, Day use rooms)
• Send stop sell calendars to FITs
• Check FIT extranet sites daily for new reservations 
• Run a duplicate reservations report
• Distribute 7 day forecast 
• Load or extend rate codes when applicable 
• Other duties as assigned.

What are we looking for?

• High school diploma or equivalent
• Previous hotel or resort experience preferred
• Excellent verbal and written communication skills
• Ability to work in a fast-paced setting
• Knowledge of Opera and Delphi a plus
• Bilingual in English and Spanish preferred

Compensation:

$23

-

$25

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.