Online Course Coordinator (ABDA, IT & AWS)

Job Profile:

Academic Program Specialist 2

Job Family:

Academic Program Management

Time Type:

Full time

Max Pay – Depends on experience:

$56,000.00 USD Annual

Apply before 11:59 PM Arizona time the day before the posted End Date.

Minimum Qualifications:

Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Profile Summary:
Coordinates day-to-day fiscal, administrative, and operational activities of a defined, program or a set of funded activities. Programs are usually focused to a single purpose, may be educational, or service oriented, and may exist as a subset of an integrated funded program activity.

Job Description:

This role drives an essential part of the Learning Enterprise mission to create stackable pathways to career mobility and degree attainment. You will support the delivery of a group of discipline-specific courses in Computer Information Systems, Amazon Web Services, and Applied Business and Data Analytics, providing thousands of learners with foundational learning in this critical discipline area that enables pathways to higher education and economic mobility.

You will report to Universal Pathways leadership and the Sr. Program Manager for Business and Arts. You will support the Faculty of Record in facilitating course objectives and content. As a key member of the Universal Learner Course (ULC) academic infrastructure, you will support high-quality instruction at scale, introducing thousands of learners to the discipline.

You will also manage affiliated personnel—student worker graders and instructional aides—who support your group of Computer Information Systems, Amazon Web Services, and Applied Business and Data Analytics courses, ensuring a consistent, high-quality learner experience. You will collaborate with the instructional design and student success teams to deliver the courses effectively.

This is a full-time, benefits-eligible position. This is an at-will position. As an at-will employee, you and ASU are entitled to terminate the employment relationshipat any time and for any reason except an unlawful one.

This role is not fully remote. This role is based at ASU’s Tempe campus. All applicants must be eligible to work in the United States. ASU will not sponsor this position; the applicant must be eligible to work in the U.S. without sponsorship. A Fingerprint background check is a mandatory step in the hiring process. 

Work Location:

This role is based in ASU's Tempe campus.

Position Salary Range:

Salary: ​$56,000 per year

Essential Duties:

In Your First Year, You Will:

Support operations in CIS ABDA, AWS and Google IT courses including but not limited to: Business Data Visualization, Location Analytics, Cloud Architecture, Cloud Analytics, Google Business Technology Fundamentals and Computer Networking in Organizations  delivered through Canvas to maximize learner success and potential for scalability. Specifically, you will:

• Provide an engaged presence on in-course discussion boards—answering learner questions, offering feedback, and fostering community building.
• Supervise graders and instructional aides for the course(s).
• Assist with hiring and training graders and instructional aides by evaluating resumes, conducting interviews, and leading onboarding sessions.
• Offer constructive and timely feedback on the quality of work submitted by both learners and instructional staff to ensure continuous improvement.
• Host weekly check-in meetings with the course grading team to discuss progress, address challenges, and implement strategies for enhancing course efficiency and effectiveness.
• If applicable, host a weekly 45-minute live discussion session via Zoom during regular school hours for the NEON partners to enhance student engagement and deepen understanding of the course content. 
• Maintain the quality and consistency of learner feedback, empowering students with actionable insights.
• Work with the Faculty of Record and leadership to resolve learner issues and review academic integrity cases.
• Prepare course data and provide insights to inform course evaluation and future revisions.
• Collaborate on course updates and improvements based on learner performance and feedback.
   

Desired Qualifications:

• Master’s degree in computer information systems.
• Demonstrated excellence in online teaching or course facilitation within [discipline area].
• Proficiency in Canvas (or comparable LMS) for managing all aspects of a course.
• Evidence of leveraging technology to support and enhance large-scale course delivery.
• Demonstrated ability to work collaboratively as part of a diverse instructional team.
• Ability to work independently with sound judgment that prioritizes learner experience and success.
   

Working Environment:

• Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding and manipulating a computer mouse; required to stand for varying lengths of time and walk moderate distances to perform work.
• Frequent bending, reaching, lifting, pushing and pulling up to 25 pounds.
• Regular activities require ability to quickly change priorities, which may include and/or are subject to resolution of conflicts.
• May be required to perform tasks in the field within and/or across University campuses. 
• Ability to clearly communicate to perform essential functions.
   

Department Statement:

About the Learning Enterprise

ASU’s Learning Enterprise expands universal access to opportunity for learners – at every stage in life. Serving over 1.2 million learners in over 150 countries worldwide, we're reimagining the role of universities in society as catalysts of economic and social mobility, guided by the belief that all learners can harness education as a ladder of opportunity. Our programs meet learners wherever they are, removing the barriers while prioritizing belonging and support. Through ASU’s Learning Enterprise, it’s easy to get started on your learning journey – and there’s no limit to where you can go. Learn more at https://learning.asu.edu/.

At Learning Enterprise, we share a common set of values that guide our work and collaboration:

Scrappy. We are undaunted by challenges. We remain undeterred by anything that stands in the way of moving our vision forward. If we fall, we get up, over and over again. If it doesn’t exist, we create it. If something doesn’t work, we try something else.

Driven. We always push to be better for ourselves, for each other, and for our students. We are not defeated or guided by the status quo. We see what could be and relentlessly pursue it.

Intentional Architects. We know our attitude towards what we are doing will determine our success. We see the big picture and take deep pride in building every block that makes up our long-term vision. We are motivated by the potential of a transformed future while remaining firmly focused on tending to the tasks in front of us today.

Leading from the heart. We deeply care about people and their well-being. Everyone is unconditionally supported. We believe in human potential and invest in continuous growth.

Candid collaborators. We share ideas and feedback at all levels. We have strong opinions loosely held and intentionally engage in debate. We strive for clarity through direct and honest communication. We know our work is better for it.

Driving Requirement:

Driving is not required for this position.

Location:

Campus: Tempe

Funding:

No Federal Funding

Instructions to Apply:

Current employees, student workers seeking staff opportunities, and students applying for student worker positions must apply directly through the Workday Jobs Hub.

Please use the link below to log in using single sign-on.

https://www.myworkday.com/asu/d/inst/1$9925/9925$20766.htmld

To be considered, your application must include all of the following attachments:

• Cover letter

• Resume or CV

Multiple documents may be uploaded in the attachments section. Alternatively, applicants may combine all required materials into a single PDF for submission. Please ensure uploaded documents are clearly labeled and include your name.

Please ensure your resume