Global Product Support Engineer III

Who We Are

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world. 

What We Offer

Salary:

$108,000.00 - $148,500.00

Location:

Kalispell,MT

You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more. 

At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits. 

What You’ll Do 

As a Global Product Support Engineer, you will be using your project management skills, mechanical aptitude, and data analysis techniques to develop and publish maintenance strategies for new products, troubleshoot field issues, and ensure successful new product rollouts.

Role Responsibilities:  

• Participate in lab and field installation of new products

• Work with Manufacturing to develop procedures and participate (if required) on New Product final test

• Develop new procedures and Best Known Methods (BKMs) to service new products

• Drive resolution of key issues with Engineering.  Take part in beta site test plans and reporting

• Partner with Quality & Reliability (Q&R) group to review and address Top Field Issues

• Input for developing new procedures, Customer Engineering Notices (CENs), Internal Service Bulletins (ISBs) and troubleshooting guides as required

• Identify new parts that require to be stocked by AGS and work with them to ensure parts are stocked in correct locations

• Communicate work output using presentations, reports, and verbal updates to various stakeholders

Minimum Qualifications: 

• Bachelor’s in Materials, Manufacturing, Mechanical, Chemical, Electrical Engineering, or a related field 

• 5 years experience in engineering or technical field

• 20% Travel Required

• Job based in Kalispell, MT

​ Preferred Qualifications:

• Strong interpersonal collaboration and communication skills, with an emphasis on building trust 

• Hands on hardware troubleshooting and maintenance background including electrical, software, chemical, and mechanical systems

• Experience leading small teams with interest in people management

• Ability to manage multiple projects simultaneously, effectively prioritize per business requirements 

• Exercise good judgment based on the analysis of multiple sources of information 

• Communicate difficult or sensitive information, working to build consensus 

• Ability to solve problems creatively and analytically 

• Flexible and adaptable mindset 

• Thrive in a results-driven culture

Additional Information

Time Type:

Full time

Employee Type:

Assignee / Regular

Travel:

Yes, 20% of the Time

Relocation Eligible:

No

The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.

For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.

In addition, Applied endeavors to make our careers site accessible to all users. If you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e-mail at Accommodations_Program@amat.com, or by calling our HR Direct Help Line at 877-612-7547, option 1, and following the prompts to speak to an HR Advisor. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.