Customer Service Admin
Full-Time | Fully Remote
🕐 7:30am – 5:00pm PST
Check out The Global Talent Co.'s talent network: https://www.globaltalent.co/network
About the Company
Join a customer-first organization where exceptional service is at the heart of everything we do. Our team supports a growing base of Canadian supplement customers, delivering high-quality assistance across every touchpoint — from product questions to order resolution and beyond.
With a culture built on empathy, accountability, and continuous learning, we offer an environment where customer service professionals can thrive, develop their skills, and grow into expanded responsibilities over time.
About the Role
We are seeking an empathetic and reliable Customer Service Admin to support our B2C customers across Canada. In this role, you will be the primary point of contact for supplement customers reaching out via phone, email, and live chat.
You will handle product inquiries, order management through Shopify, complaint resolution, and quality-related escalations — all while delivering a warm and professional customer experience. After your first six months, you will have the opportunity to expand your scope to include affiliate support and social media channels.
This is an excellent opportunity for a customer-facing professional who enjoys helping people, solving problems, and being part of a collaborative and supportive team.
Responsibilities
Handle inbound customer inquiries via phone, email, and live chat for Canadian B2C customers
Manage order inquiries, shipping updates, and returns using Shopify
Answer product questions accurately and with empathy
Resolve customer complaints, including quality or fulfilment issues, escalating where necessary
Conduct or assist with quality investigations related to customer complaints
Maintain accurate records of customer interactions and case outcomes
Collaborate with internal teams to ensure timely issue resolution
Support affiliate and social media customer queries after six months in the role
Requirements
Minimum 2 years of customer-facing experience (retail, hospitality, call centre, or similar)
Strong written and verbal communication skills in English
High empathy and patience — especially when handling sensitive or complex customer situations
Comfortable working independently and reliably in a fully remote environment
Ability to commit to PST business hours (7:30 AM – 5:00 PM), regardless of your time zone
Solid organizational skills and ability to manage multiple inquiries simultaneously
Comfortable learning new tools and systems with on-the-job training provided
Preferred Experience
Prior experience in a B2C customer service role within e-commerce or health and wellness
Familiarity with Shopify or similar e-commerce order management platforms
Knowledge of health supplements (a bonus — not required, full training is provided)
Experience with CRM tools or customer support ticketing systems
Face-to-face customer service background (e.g., retail or restaurant) is highly valued
At The Global Talent Co., our mission is to bridge the gap between leading global companies and amazing global talent. We believe everyone deserves equal access to opportunities, regardless of the country they are born in.
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