Illumio is the leader in ransomware and breach containment, redefining how organizations contain cyberattacks and enable operational resilience. Powered by the Illumio AI Security Graph, our breach containment platform identifies and contains threats across hybrid multi-cloud environments – stopping the spread of attacks before they become disasters.
Recognized as a Leader in the Forrester Wave™ for Microsegmentation, Illumio enables Zero Trust, strengthening cyber resilience for the infrastructure, systems, and organizations that keep the world running.
Our Customer Success team plays a crucial role in Illumio's success, from seamless deployments to fostering trusted partnerships with our clients. Joining our team means tackling meaningful challenges, protecting over one million workloads globally, and containing cyberattacks and ransomware before they escalate into disasters.
What sets us apart from other security firms is our focused approach. Unlike those managing dozens or hundreds of products, we provide personalized support and expertise through a precise, proven product portfolio. Our approach cultivates a customer base known for its incredible loyalty and desire for genuine partnership. We're committed to ensuring our clients' most sensitive infrastructure is set up for success every step of the way.
As a Sr. Staff Program Manager, you are a critical part of the Customer Success Organization reporting to the Director of Customer Success. Your role will be directly tied to value generation for our customers, by helping them develop the right strategy to onboard, adopt, and successfully utilize Illumio's products to achieve their desired outcomes. The results of your efforts should lead to healthy, adopted, referenceable customers that achieved value-based outcomes and are eager to expand their use of Illumio across their organization.
• Own program coordination and execution governance for strategic customer engagements, ensuring Customer Success, TAM, Professional Services, Enablement, and Support are aligned to shared customer outcomes, milestones, and success criteria.
• Serve as the cross functional orchestrator across post sales motions, managing dependencies, timelines, risks, and decision points across multiple teams without direct authority.
• Establish and maintain program governance models, including outcome based planning, operating cadences, escalation paths, and executive level communications.
• Act as the primary point of contact for program execution and governance, while partnering closely with the CSA, who remains the overall account and value owner.
• Partner with Customer Success and Account teams to ensure program execution supports adoption goals, renewal readiness, and expansion opportunities.
• Proactively identify, surface, and help manage program level risks and opportunities that could impact customer value realization, renewals, or commercial outcomes.
• Align delivery plans with customer maturity, operational readiness, and long-term value realization.
• Collaborate with Professional Services to ensure scoped services, timelines, and resourcing support contracted outcomes and customer objectives.
• Partner with TAMs to accurately reflect technical plans and architectural decisions in program plans and delivery sequencing.
• Coordinate enablement, training, and readiness activities to support successful adoption and seamless operational handoff.
• Deliver recurring program health reporting that provides clear visibility into execution progress, key risks, dependencies, and outcome indicators such as adoption, readiness, and value realization.
• Ensure stakeholders experience a cohesive, predictable, and well governed delivery motion.
• 8+ years of experience managing complex, customer facing programs in SaaS or enterprise technology environments.
• Program management certification (e.g., PMP, PgMP, CSM, SAFe, or equivalent), demonstrating formal training in structured delivery, governance, and cross functional execution.
• Proven experience orchestrating cross functional post sales execution across Customer Success, Professional Services, Enablement, Support, and technical teams.
• Demonstrated ability to manage large, multi workstream programs with meaningful operational and commercial impact, without direct ownership of delivery resources.
• Strong stakeholder management skills, with the ability to communicate clearly and confidently at both working and executive levels.
• Experience influencing and aligning teams in highly matrixed environments.
• Demonstrated ability to manage risk, dependencies, and competing priorities in fast paced, high expectation settings.
• Excellent written, verbal, and organizational skills, including experience producing customer ready reporting and executive communications.
• Experience supporting enterprise, federal, or public sector customers.
• Familiarity with cybersecurity concepts, Zero Trust principles, or large scale security / infrastructure deployments.
• Experience operating in environments with contractual complexity, governance requirements, or regulated stakeholders.
• Background working in high growth or evolving organizations where processes are being defined, refined, and operationalized.
• Prior post-sales delivery experience partnering with TAMs, CSAs, or Professional Services.
Illumio believes that an environment of unique backgrounds, experiences, viewpoints, and individual contributions drives our success and makes us stronger together. We are dedicated to creating and maintaining a diverse culture and emphasizing inclusion and belonging.
#LI-JW1 #LI-REMOTE
All official job offers from our company are extended directly by our recruitment team and will be sent through an official E-Signature document for your review and signature. Please be aware that we do not ask for any personal information in the process of extending offers of employment, such as financial details or social security numbers. Upon acceptance of any offer, we will request such information as part of the onboarding process prior to or on your first day of employment, and only after completing a background check through an authorized third-party vendor. If you receive any communication asking for personal details outside of these processes, please contact us immediately to verify the authenticity of the request. Your security is important to us, and we are committed to a safe and transparent hiring experience.
For roles in San Francisco and Los Angeles: Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Illumio will consider for employment qualified applicants with arrest and conviction records.
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