This isn’t your regular job. Almedia is a place where those who want to push harder can accelerate their careers faster than anywhere else. We’re aiming to become Germany’s second bootstrapped unicorn. Almedia is already Europe’s #3 fastest-growing company in 2025 (FT1000).
We are building the future of marketing by rewarding our community of over 70 million users for engaging with our advertisers’ products. We are offering a new way to acquire users for the biggest companies in the world.
At Almedia, you’ll:
Own way more, way earlier — you’ll be trusted with responsibility fast.
Push harder, get further — this isn’t a 9–5. We highly reward intensity.
Join a rare environment — you will work with ambitious high-speed, high-ownership people.
Fully present — we’re 5 days a week in the office to build the energising momentum we need.
We're looking for a Director of CRM who will architect a sophisticated, data-driven customer lifecycle engine designed to maximize long-term retention and engagement across our global user base. Your mission is to bring structure, intelligence, and scalability to a CRM system that is complex by nature — with many entry points, diverse user flows, and a high bar for automation.
Own the full CRM strategy and architecture — mapping all user journey entry points, designing the logic across flows, and ensuring every decision is built to last rather while Almedia grows.
Build a smart, automated engagement system that goes beyond batch-and-blast — leveraging behavioral triggers, predictive logic, and multi-channel sequencing across Email, Push, SMS, and In-App
Partner with Data and Engineering to define the CRM data schema, ensuring real-time event tracking is correctly mapped and actionable across all communication tools
Scale global retention KPIs (Day-30, Day-90) by deploying structured testing frameworks that generate real signal — not just A/B tests, but systematic experiments across channels, timing, and messaging
Collaborate with Senior PMs and the Head of UA to bridge the gap between acquisition and long-term monetization, ensuring a unified user experience throughout the lifecycle
Deep understanding of CRM data architecture — you know how to structure a system so it scales, and you can identify when the underlying logic is broken vs. when execution is the problem
Experience in high-volume B2C engagement at companies with large, active user bases where lifecycle complexity is real and the stakes are high.
Mastery of omnichannel orchestration platforms (e.g., Braze) including the ability to build complex logic, API-triggered campaigns, and automated flows without relying on a team to execute every detail
Strong analytical skills — you know what data to look for, how to interpret it, and how to turn insights into structural decisions (not just campaign tweaks)
Bonus: Experience building or overhauling a CRM system from a messy, fragmented state into a scalable, well-structured lifecycle engine
Own Everything: You take full accountability for the post-install world — every broken flow, every user dropping off, every notification sent is part of your ownership journey.
Raise the Bar: You don't accept "basic conditional logic" as a CRM strategy — you push toward intelligent, automated systems that treat each user as an individual and make decisions that scale
Move Fast: You thrive in a high-growth environment where the system is still being built — you can hold the long-term vision while making smart short-term decisions that don't create more mess to clean up later
Own Our Growth: We offer all Berlin-based employees equity in Almedia to truly be a part of our success.
Scale With Almedia: Grow alongside a startup that has been profitable from day one.
Central Berlin Office: Work from a fully-stocked modern office built for collaboration, accessible from all around Berlin.
Other Benefits: Transport subsidy, breakfasts and lunches, language learning, Urban Sports Club, and more.
We believe in fostering talent, evaluating all skill levels during the hiring process, and providing a clear path for growth. Almedia is an equal opportunity employer. We embrace and celebrate diversity, and encourage individuals from all backgrounds to apply.
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