Job Overview
Independently manage end-to-end delivery of dataproducts and platformsfor single/multi-service projects, ensuring quality deliverables on time and within budget, to customer satisfaction. Provide comprehensive data managementexpertisetoClinicalData Management (CDM) team to provide high quality datadeliveryandanalyticalreportingproducts that meet customer needs. Provide leadership and vision to the team in the areas of project planning, execution, and close-out;financial management; communications; and milestone deliverables.
May performroleof Program Lead,Product Manager, and/or a leadership role in a specific CDM task (e.g.Subject Matter Expert (SME)).
Comply withGood Clinical Practices (GCPs), applicable regulatory guidelines, SOPs, policies, and, where available, CDM guidance documents.
Essential Functions
Client Management
Serve as primary point of contact for customer ondatadelivery\reporting productdeliverables
Provideleadership andtechnical guidanceto DTLssupportingmultiple large global studies
Provide project managementexpertiseworking with customer data managers, key decision makers, and internal team members to managedata-deliveryandanalyticalreportingproduct development,continuous process improvements, issue escalation, workload projections, and provide technicalexpertise
Leadproduct\platform requirements-gathering andnegotiations withinternal and externalcustomers(e.g.business requirements,timelines, financial, process, resources)
Maintain strong customer relationships
Ensure open communications with customersand IQVIA management to independently manage and meet contractual obligations
Service Management
Meet with DataManagementteam members on a regular basis to ensure milestones meet timelines and quality deliverables
Provide training and developmentto team membersonuse ofdatadelivery/reportingproducts
Establish strong communications with DataManagementteam, functionalleads, project managers, and all other stakeholders
Independently managedata-deliveryplatformdevelopmentwithbusiness andtechnicalexpertisesufficientto satisfycustomer andproject-specific requirements
Serve as the escalation point for unresolvedissuesrelated todataproductfunctionality and performance
Independently work with client data managers, vendors, and internal team members for resolution
Ensureappropriate resourcesare assigned to meet project deliverables
Create and/or review and sign-off oncontrolled documents related todata-delivery productdesign,modification,testing,deployment,andvalidation
Ensurethatdata-deliveryproductsmeet agreed upon specifications per the DMP and contract/SOW
Implement proactive quality managementproceduresrelated to data integrity,completeness,currency,reproducibility,and performance
Manage service performance and provide leadership toidentifyroot causes of issues and implement remedial actions
Continuouslylookfor opportunities to improvedata deliveryproducts andservices
Develop and work with team to implementplanto re-organizeand drive change
Ensuretimelyfollow-up and resolution of compliance issues
Subject Matter Expert (SME) / Leadership Responsibilities
Serve as Subject Matter Expert (SME)
Provide leadership andexpertisein a specific CDM task or technology
Serve asproduct owner for one or more data-delivery\reporting products
Train and mentor junior DTL staff indata management anddata-delivery best practices
May coordinate the work of more junior DTL staff
Independentlymaintaininternal tracking databases and systems
Financial Management / Business Development Support
Contribute toSOW/budgetmanagementrelated to development ofdata delivery products and platforms
Identifyout of scope tasks and track change orders to completion
Assess feasibility of data-delivery productfeaturedevel
iqvia