Order Handling and Master Planning team leader

Location:

Xiamen, Fujian, China

Job ID:

R0126664

Date Posted:

2026-04-14

Company Name:

HITACHI ENERGY HIGH VOLTAGE SWITCHGEAR (XIAMEN) COMPANY LIMITED

Profession (Job Category):

Customer Service & Contact Center Operations

Job Schedule: 

Full time

Remote:

No

Job Description:

The opportunity

Hitachi Energy is renowned worldwide as a specialist for electrical power transmission and distribution. As a global leader, we revolutionized high-voltage technology and pioneered many world’s firsts to bring safety, reliability and efficiency to power networks around the globe. High Voltage Products manufacturing facilities around the world, >100 locations worldwide providing 24/7 service. We have No.1 market share, installed 1 out of 4 high-voltage switchgear in the world, >500k high-voltage circuit-breakers installed globally.

How you’ll make an impact

1. You will lead, coach, and develop a high-performing team; set clear objectives, drive accountability, and foster a culture of safety, integrity, quick response and continuous improvement, also support Feeder Factory business growth, budget achievement, and internal PU (Production Unit) relationship management.

2. You will do oversee demand forecast, supply capacity, quotation, order execution, master planning, project follow-up, FAT arrangement, after-sales coordination and payment collection also act as the primary coordinator for the Feeder Factory within the BU`s S&OP and S&OE processes.

3. You will act as the primary factory interface bridging demand (internal customers/sales) and supply (planning, production, materials, logistics) to align commitments, capacity, and delivery plans also own demand forecasting and demand/supply balancing; maintain rolling forecasts and capacity outlooks to support decision-making and stable production flow.

4. You will identify constraints, material shortages, and delivery risks; drive mitigation plans to protect Customer Contractual On Time Delivery (COTD) and customer satisfaction also lead cross-functional issue resolution and escalation with production, purchasing, quality, logistics, and project management to address delays, schedule changes, and order exceptions.

5. You will define, track, and report core KPIs (e.g., forecast accuracy, schedule adherence, capacity utilization, COTD, backlog, revenue vs. budget). Conduct root-cause analysis and drive improvement actions, drive digitalization and data transparency by enhancing planning tools and systems (e.g., ERP/MRP) and utilizing dashboards (e.g., Power BI) for real-time monitoring and ensure all activities comply with external laws and internal regulations, procedures and guidelines.

6. You will be responsible for ensure compliance with applicable external and internal regulations, procedures, and guidelines.

7. Living Hitachi Energy’s core values safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background

1. You hold a bachelor’s degree or above in Engineering, Business, Supply Chain, Data Analytics or related field.

2. Required with 5+ years of working experience in Engineering, project management, order handling, master planning or related roles.

3. Proven experience leading and supervising a team.

4. Proficiency in SAP/S4HANA and MS Office (Excel, PowerPoint). Experience with Power BI is a strong plus.

5. Strong analytical, problem-solving, organizational and communication skills.

6. Fluent in written and spoken English.

7. Ability to work under pressure, self-driven, detail-oriented with strong ownership and leadership.

More about us
We pride ourselves on offering a holistic range of competitive benefit programs to support your financial, physical and mental wellbeing and personal development. We want you to truly thrive with us – in work and out. For this role, depending on grade and experience, we offer the following employee benefits (subject to the respective plan rules) :

1. Up to 30 days full paid leaves per year
2. Flexible Benefit program (Supplementary Pensions included)
3. Medical Insurance(outpatient and inpatient)
4. Long service awards
5. Flexible Working(subject to role)

Are you ready for an exciting new challenge? Does the above description sound like you? Welcome Our selection process is continuous, and the position may be closed before the advertisement expires. So, if you are interested – don’t delay, apply today!  All other questions can be directed to Talent Acquisition Partner: Sherry Xiao, WeChat: leqi_lx.

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