Area Manager Customer Service

Become part of the excitement.

As an Area Manager - Customer Service, you will assist the Branch Manager in managing all resources within the branch and overseeing the execution of Company policies and procedures in two or more locations; directs all administrative, customer service, and logistics activities to help the Company achieve its financial and service goals.

In this role you will:

• Supervise customer service, administrative, warehouse, and transportation functions and related employees to maintain established service standards
• Monitor and measure activities to verify timeliness and accuracy of service
• Serve as member of the Branch Steering Committee to facilitate resolution of service and other operational issues and help ensure that the objectives of the branch are being met
• Communicate with sales management and customers to identify customer service requirements
• Staff all branch service and administrative positions and monitor performance against goals
• Ensure branch employees are trained in Company procedures, systems, and applications
• Oversee daily warehouse cycle counts and all quarterly and annual inventory closing work
• Set branch schedules and establish specific procedures to meet local service requirements
• Resolve local service failures and take necessary action to prevent recurrences
• Call or visit customers to ensure service expectations are being met
• Host customer tours of branch when appropriate
• Assist Branch Manager in managing the profitability, expenses, and assets of the branch

What you bring to the table:

• Minimum 3 years experience required - Intermediate-level management position for individual with significant operations experience
• 4 year degree or equivalent business or operations experience preferred
• Knowledge of wholesale distribution industry and supply chain management principles
• Knowledge of continuous improvement processes
• Knowledge of Microsoft Office Suite and SAP
• Oral and written communication skills
• Supervisory and leadership skills
• Problem solving and conflict resolution skills
• Organizational and time management skills
• Ability to effectively supervise staff and achieve results through others
• Ability to effectively train and instruct in both group setting and one-on-one
• Ability to develop and maintain relationships with customers and suppliers to achieve short- and long-term goals of branch
• Ability to effectively present Company services and quality standards to customers
• Ability to handle customer complaints and mediate customer disputes
• Ability to motivate and influence others
• Some travel required

Compensation Details: The expected starting rate of pay for this position is $78,000 annually, depending on experience. This position is also incentive eligible, based on specific and relevant business metrics.

This role requires the use of your personal vehicle for business purposes. Graybar offers a Fixed and Variable Rate (FAVR) reimbursement program to support eligible drivers. This program allows you to choose and drive your own vehicle, rather than a company-assigned car, and your reimbursements can help you build equity in your vehicle over time. Please note that certain vehicle requirements, such as age and original MSRP, may impact your eligibility for tax-free reimbursement. More information about Graybar's FAVR reimbursement program will be shared upon hire.

The Value of Graybar:

At Graybar, we are known for our comprehensive benefits and our employee stock ownership plan! Most regular, full-time employees at Graybar may be eligible for a variety of benefits like:

• Multiple plan options for Medical, Dental, Vision, and Prescription Drug benefits.

• Life Insurance coverage for you and options for your family.

• Save on expenses with Flexible Spending Accounts.

• Enjoy our Disability Benefits at no cost to you.

• Share in our success with Profit Sharing Plans.

• 401(k) Savings Plan with company match to help secure your future.

• Paid Vacation & Sick Days to spend time away from work or in case of an illness.

• Rest and recharge during our Paid Holidays throughout the year.

• Take advantage of our Paid Wellness Day to focus on preventive care and prioritize your health.

• Volunteer with Community Time Off to give back to the community.

• Predictable Work Schedules to plan your life: no weekends or nights for most roles.

• Celebrate your and others' achievements with our Employee Recognition Program.

• Reach your career goals with our Educational Reimbursement and Career Development Programs.

• And More Perks that support your well-being and career growth.

Benefit eligibility may vary across locations and roles, so be sure to check in with your recruiter for more information.

Why should you join Graybar?

At Graybar, our employees are the heart and soul of our company. We believe that employees with diverse perspectives bring the ideas and innovative thinking we need to solve our biggest challenges and compete in an ever-changing world. Consistent with our values, we welcome people from all backgrounds, cultures and experiences into our company because we believe it’s the right thing to do and the right way to run our business.

We want each of our employees to know that they matter and to feel a sense of belonging, ownership and inclusion at Graybar. We believe that everyone should be treated with dignity and respect, and we work to build a collaborative environment where our employees have the opportunity to grow, learn and make a difference, both as individuals and as part of the team.
 

That’s what our employee ownership culture is all about: working as one team and moving forward together, while honoring the unique value each person brings to our company.

Apply now and find out what’s next for you.