Wayfinding: Own the roadmap for navigation (Site, App, Marketplace, Cross-Brand bar), Product Listing Page (PLP)/Sorts, curated & algorithmic shops, facets/filters, homepage & landing pages, store digital signage, non-commerce & non-campaign pages, and VI Banners/ISMs; collaborate with Merchandising and Ecommerce teams to ensure intuitive, real-time wayfinding that bridges online and physical retail, aligning withContent Supply Chain, Innovation, and other cross-functional Customer Journey Product Teams to drive multi-year roadmaps.
Search: Manage the development of on-site search, app search, in-store search (Store Mode Scanning), marketplace search, endless aisle (Store Mode), shop by store, RFID, and Search/Generative Engine Optimization (SEO/GEO); leverage Generative AI and data intelligence to deliver conversational and context-aware discovery, improving search relevance, inspiration, and conversion.
App Experience Leadership: Advance the App as a core discovery hub by integrating AI-powered navigation, conversational search, adaptive recommendations, and personalized content for both customers and store associates; drive mobile-led discovery experiences that seamlessly integrate with in-store technology.
Foster Cross-Functional Influence and Team Development: Build and lead a high-performing team of up to 8-12, demonstrating Influence & Leadership by collaborating with stakeholders to resolve dependencies, escalate risks, and align on omnichannel priorities; mentor reports to exhibit behaviors at their levels, focusing on observable outcomes like adoption metrics and continuous feedback loops.
Drive Data-Driven Outcomes and Innovation: Analyze performance against KPIs to iterate on features, ensuring omnichannel coherence (i.e., in-store search syncing with digital navigation); champion experimentation, A/B testing, and AI-driven experimentation to innovate whileoptimizingbusiness results.
10+ years of product management experience in omnichannel retail or e-commerce, with 5+ years in a senior leadership role managing complex product portfolios.
Proventrack recordof leading teamsto delivercustomer-facing features in fast-paced environments, with deepexpertisein retail discovery, search optimization, personalization, and app experience.
Experience applying Generative AI and data intelligence in product discovery, personalization, or search relevance contexts.
Strong technical acumen in platforms like search engines, recommendation systems, and mobile app frameworks, coupled with financial literacy to tie features to revenue impact.
Excellent influence and communication skills to partner across functions, with a commitment to developing talent through competency-based coaching.
Preferred
Experience with agile methodologies and tools like Jira, Confluence, and Jira Plan forroadmappingin omnichannel settings.
Familiarity with retail-specific technologies (i.e., RFID, SEO/GEO, AI discovery platforms) and analytics tools (i.e., Adobe Customer Journey Analytics,Fullstory, etc.) for KPI tracking.
Proven experience leading mobile app strategy, including app discovery, navigation, and AI-driven personalization.
Passion for customer-centric innovation, with a history of driving measurable improvements in metrics like search conversion, app engagement, or homepage interaction.
Ability to thrive in a collaborative culture, aligning with our framework's guiding principles of high-performing, observable behaviors that build upon each other.
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