Marketing Web Content Specialist

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

About the Role 

Genesys is seeking a Marketing Web Content Specialist to help create and maintain global web pages and experiences across Genesys.com. We are looking for someone with experience working hands-on with corporate websites in the WordPress platform and a passion for working on creative and high-performing and innovative marketing websites. In this role, you’ll help shape the future of our digital experience, supporting our global demand generation, brand, and CX strategy. Working with stakeholders from across the world, you’ll manage page updates and builds and the globalization of experiences into multiple languages. 

What You’ll Do 

Global CMS Publishing & Translation 

• Build, QA, and publish web content and site updates in WordPress 

• Manage incoming web requests and collaborate to ensure timely delivery 

• Support content migrations, rebranding initiatives, and data cleanup 

• Manage translation workflows for new and updated pages across 7+ languages using WPML 

• Audit localized pages and assets for formatting, quality, and consistency 

• Document publishing standards and web processes 

Web Performance, SEO & Digital Quality 

• QA to ensure pages look beautiful across breakpoints and browsers  

• Maintain engineering standards for code quality, accessibility, performance, scalability, and maintainability 

• Make improvements in page speed, Core Web Vitals, database optimization, and overall site performance 

• Ensure strong technical SEO foundations (schema markup, site architecture, crawl health, metadata governance) 

• Conduct UAT or QA processes and to ensure high-quality releases 

• Maintain redirects and make updates for site health  

Cross-Functional Collaboration 

• Work alongside a global team of front-end and full-stack engineers, QA professionals, and web publishers 

• Partner closely with project management, design, and global content teams on page updates 

• Onboard and train other CMS authors and agency resources 

What You Bring 

• 2+ years of professional web publishing experience, preferably within enterprise WordPress environments 

• Experience managing multilingual websites and translation workflows (WPML preferred) 

• Working knowledge of HTML, CSS, and debugging front-end issues 

• Strong understanding of technical SEO and accessibility (WCAG/ADA) standards 

• Experience with project management tools such as Asana 

• Ability to manage deadlines in a fast-paced, global environment 

• Experience collaborating with design systems and tools like Figma 

• Proficiency in Microsoft Office (including Excel) 

• An AI-forward mindset, leveraging modern tools to improve workflows and digital experiences 

• Excellent written and verbal English communication skills 

#LI-PR1

#LI-Hybrid

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.