Customer Relations Specialist III, PSA (Frankfurt, Germany)

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team.

Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder.

Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, and France.

With our proven track record of success, we are excited to expand our operations to Germany. As a startup operation in this new market, we offer a unique opportunity for innovative and driven individuals to make a significant impact. Join us at the forefront of establishing the PSA brand in Europe and enjoy the benefits of working in a startup environment backed by the stability and resources of a successful US business.

Collectors ist führender Entwickler innovativer Technologien und bietet Sammlern weltweit Dienstleistungen mit zusätzlichen Nutzen. Wir bewerten, authentifizieren, lagern und verkaufen Millionen von Sammlerstücken, die Rekorde brechen. Dabei modernisieren und digitalisieren wir unsere Prozesse kontinuierlich, um Sammler bei der Ausübung ihrer Leidenschaften zu unterstützen. Wir sind stets auf der Suche nach talentierten Mitarbeitern für unser wachsendes Team.

Unser Angebot umfasst Sammelkarten, Autogramme, Comics, Münzen, Videospiele, Veranstaltungstickets und Erinnerungsstücke. Zu unseren Tochtergesellschaften gehören PSA, PCGS, Beckett, SGC und Card Ladder.

Seit unserer Gründung im Jahr 1986 haben wir Millionen von Artikeln bewertet und authentifiziert. Wir beschäftigen mehr als 3000 Mitarbeiter. Mitarbeiter in unserem Hauptsitz in Santa Ana, Kalifornien, und in unseren Büros in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Kanada, Mexiko, Deutschland und Frankreich.

Aufgrund unserer nachweislichen Erfolgsbilanz freuen wir uns, unsere Geschäftstätigkeit auf Deutschland auszuweiten. Als junges Unternehmen in diesem neuen Markt bieten wir innovativen und engagierten Menschen die einzigartige Chance, einen entscheidenden Beitrag zu leisten. Werde  Teil unseres Teams und gestalte  die Zukunft der Marke PSA in Europa mit. Profitiere von den Vorteilen eines dynamischen Startup-Umfelds mit der Stabilität und den Ressourcen eines erfolgreichen US-Unternehmens.

We're looking for a Customer Relations Specialist IIIto join our PSA Customer Relations team in Frankfurt. Professional Sports Authenticator (PSA) is the largest and most trusted third-party trading card authentication and grading company in the world.

The Customer Resource Center is embedded in the operations process working cross functionally and cross collaboratively with other Operations departments. The ideal candidate will be a team player who possesses at least 2 years of strong customer relations skills within a customer service environment. You ideally have experience handling customer resolutions, have experience processing and investigating claims, shipping and handling. You are a detail-oriented problem-solver, know how to de-escalate customer related situations, and have excellent communication skills. 

You will report to the Senior Manager, PSA Customer Relations andwork from our European headquarters in Frankfurt am Main.

Onsite Requirement: This role requires you to be onsite in the office 5 days per week.

What You’ll Do:

• Exercise discretion and exhibit sound judgment and decision-making when engaging with all parties internally and externally.

• Collaborates with Operations and other departments to find appropriate solutions for customer responses

• Provides accurate, valid, and complete information by using the department protocols to our customers

• Resolves queries by clarifying the customer’s issue, determining the cause of the problem, selecting, and explaining the best solution to solve the problem

• Maintains accounts by processing customer adjustments

• Continuously updates department spreadsheet of incoming orders

• Escalate unresolved issues to the appropriate lead/supervisor

Who You Are:

• You will have 2+ years of relevant customer relations experience

• You will have strong problem-solving skills

• You will have excellent communication skills

• You will have excellent listening skills and an empathetic voice and manner

• Organized, detail oriented, and possess strong interpersonal skills

• Knowledgeable in Google Workspace systems

• Knowledgeable utilizing Salesforce preferred

• Keep emotions under control, remain open to ideas and try new things

Salary Range:The salary range for this position is €46,603.45 - €53,593.57. Actual compensation on this range varies based on a variety of non-discriminatory factors, including location, job level, experience, and skill set.

Reasons To Join Us:

• The opportunity to be a part of our Germany operation and to make a meaningful impact on the successful launch of PSA in the EU

• A dynamic and collaborative international team

• An organization dedicated to supporting the passionate Collectors community 

• A competitive salary and benefits

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