Job Title:
MOSA Partner for Converged Communications
Job Description
We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.
The global technology and services leader that powers the worldâs best brands, today and into the future. Weâre solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, weâre the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.
The Concentrix Technical Products and Services team is the driving force behind Concentrixâs transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.
Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And weâre proud to be recognized with awards such as "World's Best Workplaces," âBest Companies for Career Growth,â and âBest Company Culture,â year after year.
Join us and be part of this journey towards greater opportunities and brighter futures.
Job Specification: MOSA Partner for Converged Communications
Technical Skills â Solution Area:AI Business Solutions
Level of Technical Knowledge:Principal
Role Overview
The MOSA Partner for Converged Communications delivers advanced communication solutions, supports Microsoft customers with technical expertise and proactive services, manages strategic relationships, and ensures compliance, security, and operational excellence. This role operates under the Microsoft Outsourced Services Agreement (MOSA) framework.
Description of Role
- Key technical resource for the customer.
- Focused on delivering proactive services such as education workshops, delivering assessments and providing expert guidance.
- Join a highly motivated team of leading industry experts.
- Gain early access to emerging technologies ahead of industry peers and acquire insights on leveraging them effectively.
- Visit customers to train them and share industry and development expertise (travel may be expected for onsite deliveries).
- Be part of a thriving developer community that's constantly looking for ways to improve our customersâ experience, software development goals and use of technology.
- Build strong customer relationships and ensure deliveries align with customer projects and milestones.
- Gain access to expertise and support from Microsoftâs consulting practice and product groups.
- Continually learn and grow professionally.
- Analyse problems.
- Maintain, extend accreditations and certifications, assist in developing best practices for key technologies and products to support technical team readiness.
- Exhibit excellent communication abilities and consistently cultivate strategic, long-term relationships with customers to earn their trust.
- Complete all assigned, mandatory training within the timeframe provided
- Conduct and/or participate in regularly scheduled 1:1 meetings with direct manager and/or direct reports
Required Skills & Capabilities
- Teams Meetings & Live Events
- Teams Phone Calling Plans
- Teams Phone Devices
- Teams Phone Direct Routing
- Teams Phone Mobile
- Teams Phone Operator Connect
- Teams Phone System Foundation
- Teams Premium
- Teams Rooms
- Skype for Business
Technical Experience
- Deep understanding in Teams Voice architecture.
- Experience with Migrations to Microsoft Teams, including Phone and Rooms.
- Deep troubleshooting skills with Teams Phone and media optimization.
- Track record of supporting customer digital transformation delivering enterprise-grade Teams solutions.
- Experience delivering proactive services, such as workshops and technical assessments.
Role Requirements
- SC Security Clearance.
- Fluent English oral and written communication.
- Strong technical writing, presentation and training skills.
Location:
NLD Work-at-Home
Language Requirements:
Time Type:
Full time