Retail Supervisor

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

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About our property:

Skamania Lodge is a Pacific Northwest resort set on 175 acres, featuring treehouses, glamping, golf, ziplining, a spa, and multiple restaurants. With over 22,000 sq. ft. of event space, it’s a premier destination for retreats, conferences, and celebrations.

#PGH-SKL

What you will have an opportunity to do:

The Gift Shop Supervisor at Skamania Lodge supports the Resort Merchandising Manager by overseeing the daily operations of the lodge’s Gift Shop. This role ensures that merchandising plans, visual standards, and guest experience initiatives are executed effectively, while leading the Gift Shop team to provide exceptional service. The Gift Shop Supervisor helps maintain a retail environment that reflects the beauty, culture, and character of the Pacific Northwest and the Columbia River Gorge, while supporting the lodge’s revenue and guest satisfaction goals.

Gift Shop Operations & Store Management

• Execute the daily operations of the Gift Shop in alignment with the Manager’s direction.
• Maintain a clean, organized, and visually compelling retail environment that highlights the Pacific Northwest and the Columbia River Gorge.
• Manage inventory processes including receiving, stocking, replenishment, data entry and loss prevention.
• Oversee cash handling, point-of-sale operations, and end-of-day reporting.
• Monitor sales performance and provide feedback to staff to optimize results in line with departmental goals.

Team Leadership & Staff Development

• Supervise, schedule, and mentor Gift Shop team members, ensuring adequate coverage to meet operational needs.
• Train staff on product knowledge, sales techniques, and guest service standards set by the Resort Merchandising Manager.
• Foster a team culture that emphasizes warm hospitality, authentic storytelling, and pride in Skamania Lodge and the surrounding region.
• Provide day-to-day coaching, feedback, and recognition to maintain a high-performing team.

Guest Experience & Program Support

• Assist in the preparation and fulfillment of in-room amenities, curated gift packages, and special retail programs.
• Respond to guest inquiries and requests with professionalism, enthusiasm, and a strong sense of place.
• Support seasonal décor updates, promotional events, and merchandising initiatives directed by the Resort Merchandising Manager.

Visual Merchandising & Product Support

• Implement visual merchandising plans and product placement strategies developed by the Resort Merchandising Manager.
• Communicate guest preferences, product performance, and sales trends to support assortment and inventory decisions.
• Assist in inventory counts, product ordering, register programming, invoice processing, database maintenance and stock organization under the guidance of the Resort Merchandising Manager

What are we looking for?

• Previous retail supervisory or lead experience preferred.
• Available to work a flexible schedule to include nights, weekends and holidays
• High school diploma or equivalent
• Minimum 6 months experience working in a retail environment
• Requires typing, CRT, record keeping, or word processing. 
• Requires strong leadership and coaching abilities with a focus on guest service excellence.
• Requires excellent communication and interpersonal skills.
• Requires interest in regional products, culture, and the Pacific Northwest lifestyle.

Compensation:

$20

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$22

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.