About US:
Arrow Enterprise Computing Solutions, a division of the Arrow Electronics Group (16,500 employees spread across 58 countries, turnover + $29 billion), provides IT professionals (service companies, publishers and integrators) with global technological solutions associated with offers of training and services, in 5 main segments: servers, storage and virtualization, networks and security, infrastructure software and Cloud solutions.
As part of its growth, ARROW ECS is strengthening its teams and is looking for an Inside Sales Associate with Spanish.
What you will be doing at ARROW:
Manage a portfolio of renewal opportunities following the 120-day renewal cadence.
Collaborate with partners to ensure they have full visibility of renewal timelines and requirements.
Identify risks early (churn signals, budget issues, dissatisfaction) and escalate appropriately.
Deliver excellent customer service by providing timely, accurate, and professional communication to end users.
Assist partners with quotes, pricing details, product clarification, and renewal documentation.
Support partners in presenting the renewal value and overcoming objections.
Achieve quarterly and annual renewal rate targets.
Proactively drive conversations around upsells, multi-year deals, or product expansion when applicable.
Maintain accurate renewal forecasting and pipeline hygiene.
Update CRM tools (e.g., Salesforce) daily to reflect opportunity status, interactions, risks, and next steps.
Resolve issues related to pricing, product clarification, SLA concerns, or billing questions.
Execute renewal, win-back, and retention campaigns as instructed.
Required Skills & Qualifications
Experience in Inside Sales, Customer Success, or Customer Service in the tech/SaaS/IT industry.
Strong communication skills and the ability to articulate value clearly to both partners and end users.
Ability to work in a fast-paced, partner-led sales environment.
Fluency in English and Spanish
Organized, proactive, and able to manage a large renewal pipeline.
What is in it for you?
Full Permanent contract, Net salary & bonus,
Social advantage: CNSS, CIMR, Health insurance,
Very good working atmosphere in a team of passionate collaborators,
Work culture where you can make an impact,
Working within an international organization, recognized worldwide in its sector.
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