Supervisor Customer Care, Germany

The Company

Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health.

We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us.

Meet the team:

Join a dynamic and collaborative Inside Operations organization at the heart of Dexcom’s Global Business Services in Vilnius. Our team is passionate about delivering exceptional customer experiences and driving continuous improvement. You’ll work alongside experienced leaders and specialists who value open communication, innovation, and teamwork. Together, we support customers across multiple markets, ensuring every interaction reflects our commitment to quality and care. Particularly as a Customer Care Supervisor you’ll lead a back-office operations team dedicated to helping patients and families in Germany access Dexcom’s continuous glucose monitoring (CGM) products.
 

Where you come in:

• You will lead and motivate a high-volume operational team focused on a broad variety of customer care administrative tasks in Germany.
• You will ensure service quality, regulatory compliance, and excellent customer experience.
• You will manage the full employee lifecycle: hiring, onboarding, development, retention, and engagement.
• You will oversee team schedules, staffing, and performance management.
• You will coordinate delivery of training for your team and plan for future team needs (systems, tools, etc.).
• You will drive a culture of Operational Excellence through continuous improvement and automation initiatives primarily within your team, but also cross-functionally.
• You will analyze data to identify process optimization opportunities and implement changes.
• You will collaborate with a broad variety of stakeholders, i.e., internal teams, external partners, customers, etc.

What makes you successful:

• You are fluent in English and German languages.
• You have excellent communication and leadership skills.
• You bring proven experience in high-volume and performance operations and team management.
• You feel comfortable with data and make only data-driven decisions.
• You demonstrate a structured, can-do attitude and resilience in overcoming daily challenges.
• Familiarity with Continuous Improvement/Lean principles and automation solutions (e.g., RPA) is a plus.

What you’ll get:

•  A comprehensive onboarding and training on the job.
• Opportunity to work in a diverse and inclusive environment with colleagues representing 45 different nationalities.
• Hybrid working model, offering the flexibility to work both remotely and in a modern, well-equipped office space.
• 5 additional vacation days, with potential for more for parents, students, and other cases with approval.
• Opportunity to work from other countries for up to 30 days per year.
• Health Insurance including reduced premiums available for dependents.
• Life and Accident insurance coverage.
• 3rd Pillar Private Pension plan.
• Health and Wellness programs, including access to online coaching and therapy sessions 
• Fertility, Family forming, Menopause and Men’s health support services.
• Regular team-building events that foster collaboration and connection.
• Best-in-class training and career development programs.
• Exclusive discounts on restaurants, spas, clothing, gyms, entertainment, and more.
• Access to a fitness tracking app with rewards for staying active.
• Free parking space at the city center office location. 
• Language premium allowance if applicable.

Travel Required:

• 0-5%

Experience and Education Requirements:

•  Typically requires a Bachelor’s degree with 5-8 years of industry experience
• Informal management/ team lead experience

Flex Workplace:

• Your primary location will be an office, based in Vilnius. You will not have an assigned workstation and will work with your manager to determine office visit needs. You must live within commuting distance of your assigned Dexcom site.

To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications.

Monthly base salary for this position is from €2,812.08 to €3,473.75 gross. Final offer will depend on your qualifications, competencies, and professional experience.

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