Job Title
Workspace Service ManagerJob Description Summary
As a Workspace Service Manager, your primary objective is; to manage the seamless and efficient operation of the workspace, executing all tasks promptly. Your overarching goal is to cultivate a productive and well-organized work environment that aligns with the broader objectives of our clients. This entails prioritizing the welfare of our clients' employees, ensuring they feel secure, safe, and empowered to maximize their productivity. Operating from our local office, your role is pivotal in supporting day-to-day on-site operations and addressing local business needs. Additionally, you may be required to extend your support to other office locations remotely, including travel when necessary, to maintain consistency across all sitesJob Description
Core Responsibilities:
Manage the operational aspects of the Facilities Management & Workspace Services(soft & Hard)for ourclient, Booking.comin alignment with the MSA.
Ensure operational excellencein:
Delivery of first-classWorkspace Services
Engage key stakeholders and understand local business leaders’ expectations through regular check in meetings
Handling of Helpdesk ticketsin a timely manner (Famis360 & Employee Service Centre tickets (ServiceNow))
Manage hubs, remote office support as well as coworking offices and requirements for Working from Home business teams. This includes site visits to ensure Workspace Service team visibility is maintained.
Demand management – build strong relationships and manageactivities that support Central teams and External stakeholders i.e IT services, HR, Travel team, Real estate services, Global Security & Workspace Experience Team
Manage compliance relating to Workspace services
Oversee and coordinate Health & Safety activities such as (but not limited to) office risk assessments, First aid training, evacuation & fire safety awareness
Support the C&W’s sustainability objectives as well as Booking.com’ s strategy of becoming the world’s most sustainable travel company by delivering sustainable offices
Finance & Cost Management - Budget control, check accuracy, facilitate finance processes, vendor consolidation, consumables and office supplies
Responsible for the vendor management of Workspace services (conducting monthly check in to review service delivery is aligned with KPI’s and SLA’s) Influencing the wider vendor team to meet Booking.com objectives on a day-to-day basis
Responsible for the Reception services
Complete periodic reviews of supply chain including spend against budget
Manage daily operations such as (but not limited to) post & legal mail processes and archived storage
Community Services - Facilitate a culture that reflects our Booking values; work with Workspace Experience team in delivering FM requirements for events/ celebrations e.g office socials, ERG’s, Boking.com connects and other activities with focus on community building and employee engagement
Support with ad-hoc request
Qualities and Personal Attributes: Essential (unless noted as Desirable)
Business Generation, Execution and/or enablement
Uses knowledge of the business, along with relevant systems and procedures to support others and contribute to company and client objectives in achieving their financial, business and clientgoals.
Identifies opportunities to learn more about CW commercialenvironment.
Uses all available internal resources, systems and tools to help increase teamproductivity.
Uses all contact with clients as an opportunity to build a positive image of the C&Wbrand.
Identifies and improves processes, systems and work products to continually exceed internal and external clientexpectations.
Identifies solutions that reduce cost.
Seeks assignments and welcomes challenging activities.
Looks for new ways to differentiate CW services from thecompetition.
Shows initiative in identifying, and pursuing new opportunities and initiatives
Trusted Advisor and Expert
Fosters collaboration and proactive communication across all organizational levels to share information effectively.
Values diversity and welcomes the unique contributions of colleagues and clients.
Addresses issues and queries promptly and accurately, demonstrating accountability for outcomes.
Supports colleagues in meeting client needs and actively manages identified risks, with a good understanding of health and safety regulations.
Proactively forecasts and evaluates commercial and financial risks, implementing procedures to mitigate their impact.
Maintains expertise in the field and shares knowledge with others, communicating proactively across all organizational levels.
Actively listens to determine clients' critical business needs and uses this understanding to deliver timely and effective solutions.
Acts as a trusted advisor by making informed decisions and taking responsibility for outcomes, staying current in their field.
Qualifications
Degree educated – either Facilities Management, Building Services or business orientated
cw