Job Title
Director, Transition & TransformationJob Description Summary
The Overall Transition Program Lead – AMER is responsible for managing and leading the assigned projects through the transition and/or transformation phases starting as early as strategy planning and extending through to, and beyond, service implementation and evolution to steady state operations across Americas.Job Description
Our Core Values
Driven: We celebrate determination in pursuit of excellence.
Resilient: We navigate uncertainty with courage and adapt to deliver impactful outcomes.
Inclusive: We value curiosity and collaboration. We seek out different perspectives, listenactivelyand turn feedbackin tosolutions.
Visionary: Our continuous quest for improvement is guided by our desire to design a better future.
Entrepreneurial: We act like owners. We are resourceful, creative, and agile, and we balance competing needs to create impactful solutions for the real estate industry.
Responsibilities
Project Leadership:Drive the successful execution of multiple transition and transformation projects, ensuring all contractual obligations are fulfilled for Global Occupier Services accounts.Createandcustomizeprogramplans.
Customer Experience Enhancement:Identifyand incorporateopportunities to improvethe customerexperience throughout the transition process.
Budget Management:Track and manage the transition budget asestablishedin the Proforma, ensuring financial accountability.
Contract Review Support:Coordinate and conductcontract review and abstract preparation to support project execution.
Transition Initiative Leadership:Lead transition initiatives by executing project plans and driving progress towards milestones, KPIs.
Meeting Facilitation:Organize and lead transition-related meetings, including internal and client governance sessions, to ensure clear communication and alignment, whilealso documenting progress and decisions via meeting minutes.
Risk Management:Manage interdependencies across service lines,identifypotential risks and barriers, and develop effective mitigation strategies.
Success Criteria Documentation:Establishand document key successcriteriatargets and thresholds for the transition program.
Program Viability Assurance:Ensure the programremainsaligned with businessobjectivesand within established success criteria.
Quality Delivery:Consistently produce high-quality,accurate, and valuable outputs that meet leadership expectations.
Performance Measurement:Measure andmonitorthe effectiveness of Transition and Transformation services, providing insightful reports and data visualizations to the leadership team to foster continuous improvement.
Stakeholder Communication:Identifykey stakeholders andmaintainstrong communicationand collaboration with client leadership throughout the transition process.
Change Management Execution:Ensure organizational change management activities are effectively implemented to meet customerobjectives.
Team Management:Lead and support teams of indirect reports in the delivery of transition and transformation activities.
Go-Live Support:Guide the team through the transition to business-as-usual operations, ensuring a smooth handover to the account team. Coordinate training schedule with workstream and support services leads.
File Management:OverseesfilemanagementwithinSharePointandMicrosoftTeams,ensuringorganizedstorage,efficientdocumentretrieval,andadherencetodataprotectionprotocols.Troubleshootsissuesrelatedtodocumentstorage.
Data management:Responsibleforcollecting,evaluating,andpreparingdatatoinformdecision-making.Developsandrefinesprocessmapsandprocesses,ensuringefficiency
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