Employee Relations Generalist

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 7,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture.

A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down.

CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.

Position Overview:
The Employee Relations Generalist is responsible for performing daily functions of the Human Resources department, delivering a variety of human resources services, and maintaining records.

Job Responsibilities:

• Collaborate with management and provide employee relations and performance management recommendations; coach, counsel, and educate all levels of employees on HR policies, programs and procedures.

• Attend, participate in, and assist with conducting meetings regarding positions, compensation, employee performance, terminations, and investigations.

• Conduct employee relations investigations from notification through resolution; develop investigation plans; prepare, track, and maintain investigation documentation.

• Support Human Resources functions. Serve as contact for employees and managers to answer inquiries and provide general employee information, referring complex and/or sensitive matters to the appropriate staff.

• Identify company training needs relating to Human Resources topics such as performance management, policies, and procedures; prepare training materials; conduct training sessions and evaluate training effectiveness.

• Facilitate the performance management process; report on, notify management of and track the completion of performance reviews.

• Compile and analyze data for correspondences and reports.

• Perform routine tasks required to administer and execute human resources programs including but not limited to compensation, benefits, and leave; performance and talent management; disciplinary matters; disputes and investigations; productivity, recognition, and morale; occupational health and safety; and training and development.

• Process employment changes, including the completion of personnel action forms, sending email notifications, and maintaining employee records.

• Maintain a confidential organized filing system for correspondences, policies, and standards.

• Maintain compliance with federal, state, and local employment laws and regulations, and recommended best practices; reviews policies and practices to maintain compliance.

• Performs other duties as assigned.

Qualifications and Skills:

• Bachelor’s degree in Human Resources, Business Administration, related field, or equivalent combination of education and experience, preferred.

• 2-4 years of human resources experience.

• 1-3 years of employee relations experience, preferred.

• SHRM-CP a plus.

• Knowledge of employment-related laws and regulations; including but not limited to FLSA, FMLA, ADA, Title VII, ADEA, etc.

• Excellent communication and conflict resolution skills.

• Excellent attention to detail, organization, and time management skills.

• Excellent analytical and problem-solving skills.

• Proficient with Microsoft Office Suite or related software.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.