Associate Data Feeds Support Analyst
Job Description
Associate Data Feeds Support Analyst
Company Overview:
CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world’s real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives.
We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to create truly unique and valuable offerings to our customers. We’ve continually refined, transformed and perfected our approach to our business, creating a language that has become standard in our industry, for our customers, and even our competitors. We continue that effort today and are always working to improve and drive innovation. This is how we deliver for our customers, our employees, and investors. By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate.
CoStar is the global leader in commercial real estate information, analytics and news. Commercial Real Estate industry professionals around the globe use CoStar to access the most comprehensive data to make decisions with confidence. CoStar delivers immediate, verified commercial real estate information on over 5.9 million properties across every market. Learn more about CoStar.
The Data Feeds Support Analyst will be responsible for supporting and growing the utilization of our data feeds program. In this role, they will work with both existing and new accounts to demonstrate the benefits of providing data through an automated feeds process while providing the highest level of customer service.
RESPONSIBILITIES
- Develop strong understanding of the benefits of using data feeds to our customers
- Increase data feeds usage and overall knowledge/experience of the customer
- Effectively communicate with both customers and 3rd-party vendors to troubleshoot and resolve data feeds related issues.
- Master complexities of the multifamily business and competitor behavior to engage in value-added conversations with customers
- Meet with customers to review feed quality, onboard new properties, verify accuracy of information being provided
- Track detailed activities describing interactions with customers
- Use customer service skills to put customers at ease and provide exhaustive and comprehensive troubleshooting of the data fees process before escalation
- Follow and apply standard operating procedures consistently
- Ensure customer has a positive and pleasant experience
- Focus and meet deadlines
- Present information to internal and/or external contacts for the purpose of problem solving
BASIC QUALIFICATIONS & EXPERIENCE
- Bachelor’s Degree Required from an accredited, not for profit University or College
- A track record of commitment to prior employers
- 1+ years of experience with SQL Server databases, preferably Microsoft SQL Server, and creating SQL queries.
- Experience in relational databases, data analysis, and performance tuning; experience testing, and maintaining reporting processes
- Proven ability to effectively build and maintain mutually beneficial relationships with clients
- 1+ years of experience with data serialization formats (eg, XML, JSON)
- Excellent verbal and written communication skills
- Results orientated - ability to prioritize, multitask, drive, and achieve while working to deadlines under pressure
- Proficiency with Microsoft Excel and experience with Microsoft Office Suite
- Analytical approach with the ability to interpret information and trends
- Ability to learn new systems and organize workload in a fast-paced work environment
- Ability to adapt quickly in a technology-leading environment
- Strong interpersonal skills (e.g., Conflict Resolution, Negotiation, etc.) when dealing with internal and/or external audiences
- Ability to be flexible and adapt to changing situations at a high growth company
PREFERRED QUALIFICATIONS & EXPERIENCE
- Prior experience in data analysis or auditing
- Working knowledge of APIs and data integrations used to exchange data between internal systems and third-party vendors (e.g., REST/SOAP, JSON/XML)
- Demonstrated knowledge of commercial real estate
- Preference given to candidates who possess a thorough understanding of multifamily real estate, including the marketing objectives of property owners
What’s in it for you?
When you join CoStar Group, you’ll experience a collaborative and innovative culture working alongside the best and brightest to empower our people and customers to succeed.
We offer you generous compensation and performance-based incentives. CoStar Group also invests in your professional and academic growth with internal training, tuition reimbursement, etc.
- Our benefits package includes (but is not limited to):
- Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug
- Life, legal, and supplementary insurance
- Virtual and in person mental health counseling services for individuals and family
- Commuter and parking benefits
- 401(K) retirement plan with matching contributions
- Employee stock purchase plan
- Paid time off
- Tuition reimbursement
- On-site fitness center and/or reimbursed fitness center membership costs (location dependent), with yoga studio, Pelotons, personal training, group exercise classes
- Access to CoStar Group’s Diversity, Equity, & Inclusion Employee Resource Groups
- Complimentary gourmet coffee, tea, hot chocolate, fresh fruit, and other healthy snacks
We welcome all qualified candidates who are currently eligible to work full-time in the United States to apply. However, please note that CoStar Group is not able to provide visa sponsorship for this position.
CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing