Hims & Hers is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are redefining healthcare by putting the customer first and delivering access to care that is affordable, accessible, and personal, from diagnosis to treatment to delivery. No two people are the same, so we provide access to personalized care designed for results. By normalizing health & wellness challenges and innovating on their solutions, we’re making better health outcomes easier to achieve.
Hims & Hers is a public company, traded on the NYSE under the ticker symbol “HIMS.” To learn more about the brand and offerings, you can visit hims.com/about and hims.com/how-it-works . For information on the company’s outstanding benefits, culture, and its talent-first flexible/remote work approach, see below and visit www.hims.com/careers-professionals.
The Pharmacist, Quality Oversight & Compliance will serve as the primary point of contact at the site for complaint management and adverse events related to compounded products and products obtained from third party suppliers/pharmacy partners. The role will be onsite and will report to the pharmacist in charge, and will ensure that complaints are thoroughly reviewed, investigated and reported according to applicable state rules and regulations as well as Federal rules and regulations as well as work with site stakeholders to ensure proper workflow and handling of complaints and adverse events.
You will collaborate closely with cross-functional teams including but not limited to, Compounding operations, Dispense and Fulfill operations, Medical Affairs, R&D, Quality Operations , Post Market Surveillance and Customer Care to help drive investigations and corrective actions as well as continuous quality improvement in an effort to reduce and prevent further quality related complaints . You will assist with BOP and/or FDA inspections and document requests as applicable to the site.
This role requires a hands-on, detail-oriented and highly organized individual with a strong background in pharmaceutical and/or pharmacy customer complaint management, medical escalations/adverse events, and trending of PMS related customer data in order to drive continuous improvement.
Assist in product quality complaints evaluation to determine if it may be an Adverse Drug Event or an Adverse Drug Effect
Ensure product quality complaints are thoroughly investigated, documented, and communicated in a timely and transparent manner to customers and relevant stakeholders.
Evaluate product quality complaints , Adverse Drug Events and Adverse Drug Effects to determine reporting requirements
Report to appropriate BOP / Agency
Report to appropriate team as required
Assist with product quality complaint investigations, and be a key person to retrieve records from PMS, batch records, cleaning records, as applicable to the investigation
Patient outreach and counseling as needed
Answer drug/clinical/stability questions
Compile investigation closure statement to patients if clinical discrepancies are found in investigation
Integrate product quality complaint data into CQI reports
Support return of products to the pharmacy, and assist with investigation and disposal.
Support data collection and trending of complaints and medical escalations to enhance customer experience and determine potential continuous Improvement opportunities
Use knowledge and experience as a pharmacist to guide the pharmacy on how best to implement new workflows and product improvements pertaining to customer complaints.
Work closely with pharmacists onsite to ensure proper handling of complaints and Medical Escalations
Collaborate on the development and review of SOPs and relevant training.
Doctor of Pharmacy Degree ( Pharm.D)
Active pharmacist license in the state where the practice site is located. Licensing in multiple states may be required by growing business needs. ● 2+ years of pharmacist experience
Effective knowledge of state and federal pharmacy laws, rules and regulations and reporting requirements
Proficiency in standards including, USP 795, 797, and 800
Business proficiency in English speaking, presenting, and writing with the ability to engage stakeholders at all levels of the organization and communicate complex issues clearly and concisely.
Track record of successfully resolving complex issues with structured problem solving approaches.
Experience managing multiple projects, and tasks simultaneously with effective coordination.
Demonstrated ability to deliver on-time results
Excellent analytical skills with the ability to identify trends, perform root cause analysis, and implement corrective actions.
Willingness to work in a team environment and promote company culture
Ability to work flexible times.
Knowledge of customer experience management and the role complaints play in customer retention.
Experience with customer-facing interactions and the ability to maintain a positive and professional relationship with customers.
4+ years of pharmacist experience and 2 + years in quality assurance roles in a regulated industry such as pharmaceuticals or compounding facilities.
Experience in a compounding pharmacy ( 503A or 503B)
Well versed in Google Suite. Working experience in EMR, Zendesk, pharmacy management system and other complaint management software.
Competitive salary & equity compensation for full-time roles
Unlimited PTO, company holidays, and quarterly mental health days
Comprehensive health benefits including medical, dental & vision, and parental leave
Employee Stock Purchase Program (ESPP)
401k benefits with employer matching contribution
Offsite team retreats
We are committed to building a workforce that reflects diverse perspectives and prioritizes ethics, wellness, and a strong sense of belonging. If you're excited about this role, we encourage you to apply—even if you're not sure if your background or experience is a perfect match.
Hims considers all qualified applicants for employment, including applicants with arrest or conviction records, in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act, and any similar state or local fair chance laws.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Hims & Hers is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodations@forhims.com and describe the needed accommodation. Your privacy is important to us, and any information you share will only be used for the legitimate purpose of considering your request for accommodation. Hims & Hers gives consideration to all qualifie
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