Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
The Billing Rules Associate is responsible for resolving client cases by understanding client and industry requirements for billing rules and claim formatting, and defining additions or updates to athena’s billing rules engine. The Associate will become an expert in healthcare insurance claim formatting and athena’s billing rules engines. The position requires analytical thinking, superior attention to detail, and strong communication skills.
Essential Functions (Duties and Responsibilities):
80% work, document, and resolve complex client cases
Provide timely updates and resolution.
Communicate clearly through written and verbal updates with clients and internal stakeholders. Communicate complex issues or scenarios clearly and concisely.
Ability to prioritize and multi-task in a fast-paced environment, manage competing priorities and escalations with balanced decision-making.
Become a subject matter expert in one or more types of healthcare claim submission and billing logic.
Use your knowledge of healthcare billing, athenaNet, and billing rules to troubleshoot client issues and determine the root cause of the problem.
Understand the context and business reason behind client requirements.
Validate payer requirements using payer documentation and phone calls to payers.
Use team guidelines and best practices, compliance requirements, and own judgment to determine whether client requests should be implemented in the billing rules engine.
Document client and payer requirements using team standards.
Synthesize large amounts of complex information into clear logic statements.
Design solutions that meet quality goals.
Collaborate with colleagues, including developers, to create high-quality billing rule engine updates that meet client needs and payer guidelines.
Define and execute test plans to validate that technical solutions meet client needs.
20% Be an active participant in athena’s Teach and Learn culture
Seek out opportunities to grow your knowledge in assigned areas.
Identify opportunities for process improvement.
Participate in case retrospective reviews to learn from experiences.
Support teammates by sharing your process and subject matter expertise.
Participate in team-wide efforts to improve knowledge management and training.
Education & Experience Required:
Bachelor’s degree or equivalent
5-7 years of experience in a fast-paced environment
Previous experience in healthcare RCM environment, mandatory
Familiarity and comfort around web/software applications and a basic understanding of cloud-based SaaS
Proficiency in Microsoft Office Suite: Excel, PowerPoint, Word, Outlook, OneNote
Interest in solving complex Healthcare billing problems
Knowledge & Skills:
Demonstrates analytical thinking: a systematic, logical approach to managing complex, high volumes and/or contradictory information
Excellent organizational skills and strong attention to detail
Manage multiple projects with competing priorities
Clearly frame a problem statement, research, and troubleshoot
Clearly communicate complex industry requirements to clients
Anticipate and balance the needs of multiple stakeholders
Comfortable learning new programs/tools/applications
Ability to instruct others, especially peers and clients to explain process workflow concepts
Proven ability to work both independently on projects and as part of a larger team
Flexibility to take on new tasks and challenges
About athenahealth
Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Our company culture: Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.
Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.
What we can do for you:
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.
We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.
In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.
Learn more about our culture and benefits here: athenahealth.com/careers
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