Job Requisition ID #
Position Overview
The Senior Associate Digital Renewal Representative is responsible for managing multiple customer renewal cycles across regional accounts, ensuring timely, accurate renewals while supporting customer retention and growth. This role engages directly with customers on renewal discussions, identifies churn risks and expansion opportunities, and collaborates with Account Executives, Customer Success Managers, and partners. The ideal candidate demonstrates strong time management, customer focus, and the ability to execute renewals with increasing independence using CRM tools and established playbooks. This model is not about where people sit, it’s about how we win. A primarily office-based inside sales team creates the environment needed to build skills faster, collaborate more effectively, and drive stronger enterprise outcomes, while still respecting flexibility and modern ways of working. This role is Monday to Friday with an expectation of being in-office 4 days per week.
Responsibilities
Execute end to end renewal motions, streamlining workflows and minimizing manual intervention
Close customer renewals to protect and retain the existing customer base, ensuring accuracy and on time execution
Drive and close seat expansion opportunities at the time of renewal using standard sales plays
Monitor account auto renewal status and intervene when auto renewals are disabled to prevent churn
Work directly with customer procurement teams to complete renewal transactions
Maintain accurate sales forecasts and pipeline visibility using CRM and renewal tracking tools
Collaborate with Account Executives on larger cross sell and expansion opportunities
Engage and when needed partner with Customer Success Managers to support retention and adoption efforts during post sale engagements
Provide light touch support to authorized partners
Share insights on churn risks, renewal blockers, and missed upsell opportunities across internal teams
Gather and deliver customer feedback related to products, packaging, and renewal experience
Minimum Requirements
1–3 years of experience in inside sales, renewals, account management, or customer facing sales roles
Experience closing deals or renewals, including customer communication and follow up
Proven ability to manage multiple renewal cycles and priorities concurrently
Strong organizational and time management skills
Experience using CRM or renewal tracking systems
Effective written and verbal communication skills
Customer focused mindset with the ability to identify and address customer needs
Bachelor’s degree or equivalent professional experience
Preferred Qualifications
Experience in a software, SaaS, or technology sales environment
Prior exposure to subscription based or renewal driven sales models
Experience supporting seat expansions or upsell opportunities during renewals
Familiarity working with procurement teams and contract driven renewals
Experience collaborating with Account Executives, Customer Success, and partner organizations
Ability to identify churn risks and recommend proactive retention actions
Comfort operating in a fast paced, metric-driven sales environment
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About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.
When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!
Salary transparency
Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.Diversity & Belonging
We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging
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