Job Requisition ID #
Position Overview
As a Customer Success Manager within the Autodesk Enterprise Customer Success organization, retaining and expanding our construction customers is one of our most important tasks. Within Customer Success, we understand that enabling continuous adoption of our cloud solutions and fulfilling our customers desired business outcomes is critical to building lasting relationships with our customers and ultimately driving revenue for Autodesk.
Reporting to the Manager of Customer Success, the Customer Success Manager is a strategic partner to your assigned customers, ensuring their desired business outcomes are being achieved. You will be the main driver for product adoption, expanding your network within the customer to identify and build repeatable adoption plays by collecting product data, customer feedback and analyzing patterns of successful customers. Utilizing these plays, you will drive the success of your customers and align on objectives and progress in Executive Business Reviews. Additionally, you will act as a voice to the customer on product roadmap discussions and the strategic Autodesk vision for our business.
Responsibilities
You will onboard new construction customers with a focus on accelerating their time to value and helping them achieve their positive business outcomes
In order to achieve those positive business outcomes, you will seek areas to expand solution adoption, as well as recommend best practices to optimize their post-purchase utilization
You are comfortable exceeding target goals by maintaining a high customer retention rate, coordinating with World Wide Sales to ensure on-time renewals, and identifying expansion opportunities
You will hold regular check-in calls, executive business reviews, webinars, and mentoring sessions with customers
You will track account health to identify churn risk and work proactively to eliminate that risk
You will drive product usage and adoption of the Autodesk Construction Cloud (ACC)
You will develop a trusted advisor relationship with your customers and serve as an advocate for customer needs within the Autodesk Construction Solutions (ACS) team
You are comfortable proposing and building processes that will allow our organization to scale
You enjoy leading building processes transformation and best practices for as a dynamic and rapidly expanding team
You will act as an ACS evangelist while identifying industry positive business outcomes, required capabilities, and finding relevant forums to increase awareness of ACS services
Minimum Qualifications
At least 3 years of experience in a customer-facing, B2B role
4 Year Degree or equivalent experience
Experience in Customer Success, Account Management or a client facing role
Ability to travel up to 35%
Intellectual curiosity with the horsepower to understand one of the largest, most complex industries out there (construction)
Excellent written and verbal communication skills
Ability to multi-task, prioritize, and manage time effectively
Process-driven and organized by nature
Willingness to be adaptable and help problem solve
Hard working, have a record of accomplishment, and demonstrated drive for achievement
Preferred Qualifications
Advanced knowledge of AEC workflows and awareness of BIM solutions focused on Construction
Previous experience in the Construction Industry - (i.e. Project Manager, VDC Manager, Superintendent, Project Engineer, Foreman)
Learn More
About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.
When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!
Benefits
From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/
Salary transparency
Sales Careers
Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/sales
Equal Employment Opportunity
At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.
Diversity & Belonging
We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging
Are you an existing contractor or consultant with Autodesk?
Please search for open jobs and apply internally (not on this external site).
autodesk