Front Desk Receptionist

POSITION: Front Desk Receptionist

DEPARTMENT: Administration / Operations

REPORTS TO: Operations Administrative Manager

FLSA STATUS: Non-Exempt

Base Pay Rate: $19.00 – $22.00 per hour (commensurate with experience)

LEGENDS GLOBAL

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world-class live events and venues.

The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career.

Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sounds like a winning formula for you. Join us!

Summary

Los Angeles Equestrian Center has an excellent and immediate opening for a Front Desk Receptionist. The Front Desk Receptionist is the first point of contact for boarders, clients, guests, and community members and plays a critical role in delivering a welcoming, professional, and service-driven experience.

This position is highly customer-facing and requires a polished, approachable, and proactive individual who thrives in a fast-paced environment while maintaining organization and professionalism at all times.

Essential Duties and Responsibilities

• Greet all guests, boarders, trainers, and visitors in a warm, professional, and service-oriented manner
• Answer and manage a high volume of incoming calls, directing inquiries efficiently and accurately
• Serve as a central point of contact for walk-ins, providing information, direction, and support
• Maintain a clean, organized, and welcoming front office environment at all times
• Respond to general inquiries via phone, email, and in-person interactions
• Coordinate communication between departments to ensure timely resolution of questions and requests
• Provide administrative support across all departments, including filing, data entry, and document management, as needed.
• Support onboarding processes for new boarders and visitors by providing forms, guidance, and general information
• Maintain accurate logs, records, and front desk documentation
• Escalate issues or concerns to the appropriate team members as needed
• Uphold LAEC standards of hospitality, professionalism, and community engagement

Skills

• Strong customer service and hospitality mindset
• Excellent verbal and written communication skills
• Professional demeanor and presentation
• Ability to multitask and remain composed in a fast-paced environment
• Strong organizational skills and attention to detail
• Basic computer proficiency (Microsoft Office; ability to learn internal systems)

Qualifications

Education

• High school diploma or equivalent required

Language

• English required; bilingual (Spanish) is a plus

Certifications

• None required

Work Experience

• 1–3 years of experience in a receptionist, front desk, hospitality, or customer-facing role preferred
• Interest in or familiarity with equestrian environments is a plus

Education and/or Experience

• Previous experience in a high-volume customer service or hospitality environment strongly preferred
• Experience working in a fast-paced, multi-departmental operation is a plus
• Demonstrated ability to provide exceptional service while maintaining organization and efficiency

NOTE:

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.