Associate Customer Success Manager (FNSS)

Flashpoint is the pioneering leader in threat data and intelligence. We empower commercial enterprises and government agencies to decisively confront complex security challenges, reduce risk, and improve operational resilience amid fast-evolving threats. Through the Flashpoint Ignite platform, we deliver unparalleled depth, breadth and speed of data from highly relevant sources, enriched by human insights. Our solutions span cyber threat intelligence, vulnerability intelligence, geopolitical risk, physical security, fraud and brand protection. The result: our customers safeguard critical assets, avoid financial loss, and protect lives. Discover more at flashpoint.io

Flashpoint National Security Solutions (FNSS) is seeking a high-tenacity Associate Customer Success Manager to serve as the tactical nerve center for our most discrete mission partners. In this high-impact role, you will act as a strategic trusted advisor, translating complex threat intelligence into actionable mission outcomes for partners across the national security landscape. You will balance a dynamic portfolio of high-priority requirements, leveraging your impeccable eye for detail and superb judgment to eliminate friction and ensure maximum adoption of our elite intelligence capabilities. This is a unique opportunity for an ambitious professional with a "mission-first" mantra to operate with high independence, influence internal product evolution, and force-multiply the efforts of global security teams in a rapidly scaling, industry-leading organization.

We have a role for you if, you:

• translate critical mission partner requirements into executable intelligence objectives; proactively anticipate and mitigate operational friction points and complex intelligence challenges specific to the mission environment.

• drive collaborative mission integration by synchronizing efforts across internal and external stakeholders—including intelligence analysts, operators, technical units, and interagency partners—to deliver precision solutions for complex mission challenges.

• make sense of an infinite number of data points from across your mission partner portfolio to make recommendations on how products should be leveraged to maximize mission impact.

• proactively anticipate team objectives in support of discrete mission partner needs, particularly in dynamic, high-stakes environments.

• Identify, synthesize, objectify, and prioritize intelligence problems while working cross-functionally to effectively mitigate those issues for our discrete mission partner base.

• Are able to work independently, make rapid decisions, and recruit additional resources within the organization as needed to accomplish larger, complex and discrete mission partner goals.

What you will get to do on our team:

• Leverage your knowledge of Flashpoint’s tools, datasets, and analytic capability, paired with a keen understanding of customer outcomes, to make Flashpoint an extension of the customer’s intelligence team and maximize the attainment of customer goals.

• Develop a deep rapport with customers, building trust so Flashpoint can assist with their most sensitive and difficult challenges.

• Maintain Flashpoint's industry-leading reputation by handling diverse, urgent, and sensitive global requests with resourcefulness and expert judgment.

• Advocate for customers internally by communicating feedback and requirements to ensure Flashpoint products evolve with their needs. You will document and prioritize this input, collaborating with product managers and engineers to recommend mission-specific enhancements.

• Deliver tactical, operational, and strategic support to all customer levels to drive product adoption. You will train personnel on Flashpoint tools covering source collections, geospatial data, and APIs—while sharing best practices from our expert teams.

• You will use domain expertise to identify warm leads for sales and collaborate with FNSS Account Executives, Solutions Architects, and support teams to improve customer outcomes and drive expansion opportunities.

What you will achieve:

Within 30 days

• You will have learned about Flashpoint’s vision, mission, strategy and culture

• You will meet with key stakeholders across the Flashpoint organization

• You will learn about Flashpoint’s various product offerings

• You will be provided training on how we support our customers and attend customer calls with colleagues

• You will learn about your client base and how our tools support their mission and goals

• You will get an introduction to our technical data capabilities and integrations

Within 60 days

• You will have completed training on all our products and services

• You will be assigned accounts and will start working customer requests and answer product related questions

By 90 days

• You will have a robust understanding of the core uses cases within your assigned accounts

• You will be functioning independently in support of customer needs

• You will have a solid understanding of our technical data capabilities and the integration of those data sets

To be successful in this role, you will need:

• Cybersecurity, IT Security, Military, Law Enforcement, Government or Intelligence Community Experience is a plus

• Superb communication skills, both written and verbal

• A demonstrated ability to communicate at all levels of a customer’s organization

• Proficiency and speed with email and project management tools

• Excellent analytical and problem-solving skills

• Willingness to travel to engage with customers in person if necessary

• Desired, not required, to possess an active Secret security clearance, or be eligible to attain an appropriate clearance.

Base pay range: $82,700-$85,000 p/yr plus bonus

Why Flashpoint is a Great Place to Work:

• Diversity.  Flashpoint is committed to fostering, cultivating and preserving a culture of diversity, inclusion, belonging, and equity. We recognize that diversity is key to achieving our vision. We believe that every person and their experiences contribute to building a work environment and products and services that will change the world.

• Culture and Belonging.  Our company’s culture isn’t something you join, it’s something you build and shape, and each person's unique backgrounds and experiences contribute to who Flashpoint is and will become.  You will have ample opportunities to connect with coworkers through various communication channels and company-funded virtual events: book clubs, happy hours, committees, DIBE discussion group, Donut mixers, local team member meetups and much more. 

• Perks. Flashpoint understands that personal wellness is one of the keys to a happy, healthy and productive work environment.  That’s why we also prioritize health and wellness perks like gym reimbursements, expensed lunches, cool cultural initiatives and inclusive employee events.

• Career Growth. Flashpoint is invested in the growth of our team members and understands that frequent, two-way feedback is critical to that growth. We encourage regular one-on-ones with your manager, a regular schedule of performance reviews, learning and development opportunities, and guidance through formalized career paths; whether that be towards being a great manager, being a great individual contributor, or a lateral move to gain breadth of knowledge and experience.

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