Rare Disease Account Liaison (RDAL)

Career Category

Sales

Job Description

Position Overview

The Rare Disease Account Liaison (RDAL) is a hybrid strategic field role responsible for driving new patients by enabling end-to-end treatment pathways in rare diseases.

Unlike traditional Sales Representatives or Key Account Managers, RDALs drive patient access activation and treatment initiation. By bridging across specialties, institutions, and access pathways, RDALs convert clinical intent into actual treatment initiation in complex rare disease environments.

Location

Remotely located in designated territory, with regular travel undertaken as required

Core Responsibilities and Deliverables

Patient Pathway Activation & Treatment Initiation

• Identify and activate eligible patients by addressing barriers across diagnosis, referral, and treatment journey
• Implement account-specific plans to support timely treatment initiation in rare disease
• Support optimization of patient flow by leveraging key patient journey touchpoints

Multidisciplinary Engagement & Referral Network Development

• Build and maintain relationships with KOLs and cross-specialty stakeholders to shape the diagnosis and treatment environment
• Support MDT collaboration and referral pathway development within accounts
• Deliver tailored omnichannel engagement aligned with customer preferences

Strategic Account Planning & Insight into Action

• Lead end-to-end account readiness including hospital protocol, account open, and infrastructure set-up
• Facilitate patient access by navigating patient access processes especially during private-pay setting
• Generate and apply insights into strategic actions to maximize opportunities within accounts

Execution Excellence

• Execute engagement plans and activities with discipline across timelines, budget, and quality
• Continuously evolving account strategies based on field insights and evolving market dynamics

• Prioritize activities and resource aligned with business impact and patient value

Performance & General

• Deliver sales and account target within assigned territory
• Drive performance management through data-driven insights and continuous improvement
• Demonstrate continuous learning, compliance adherence, and alignment with Amgen values
• RDAL is eligible for SIP based on MAP achievement.

Key Selection Criteria, Desired Experience & Competencies

The knowledge and skills necessary to perform the duties of this position are typically acquired through the following combination of education, experience and knowledge, or equivalent:

Qualifications

• Advanced understanding of life sciences, biomedical/health sciences and/or business
• Demonstrated ability to lead with strong compliance mindset within pharmaceutical industry standards

Experience & Skills

• Minimum 5 years of experience in the pharmaceutical industry including sales rep, key account manager, Marketing or MSL role
• Good understanding of disease area, patient journey, and access pathways to support identification of treatment barriers
• Demonstrated ability to deliver results in complex or access-restricted environments (e.g., private-pay)
• Experience applying omnichannel approaches to engage multi-specialty stakeholders
• Ability to build and maintain trusted customer relationships and effective partnerships

Preferred

•  TA Experience in Rare Disease, Autoimmune Disease, Ophthalmology, Endocrinology settings or High-cost specialty TAs
•   Experience in MDT collaboration and inter-hospital network development 
•   1+ years of Marketing, Medical, KAM or business development experience in the biotechnology/ pharmaceutical  industry
•   Proven competency demonstrated by achieving “Exceeds Expectations” ratings multiple times over the past three years as a Sales Representative.

RDAL Competencies

Clinical Knowledge

• Applies strong clinical knowledge across TED diagnosis, AE management, and product adoption to support effective treatment decisions along the patient journey

Cultivating Impactful Customer Relationships

• Builds strategic partnerships with multidisciplinary HCPs and supports development of inter-hospital networks to enable TED patient referral pathways

Business Acumen & Strategic Account Planning

• Applies insights to develop and execute account strategies that address key barriers and support business and patient outcomes

Execution Excellence

• Executes plans with discipline, demonstrating agility, collaboration, and ownership to deliver targeted outcomes

The RDAL role is currently classified under the Sr Biopharmaceutical Rep job profile. Please note that the position title may be subject to change in the future according to evolving business needs.

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