At NetBox Labs, our mission is to make it easier to build and manage complex networks. As a product company, we do that by developing innovative software for network professionals delivered on-premises and in the cloud.
We are seeking a Staff Product Manager to own our cloud, SaaS offering and its adjacent areas. Reporting to the VP of Product, you will partner closely with Engineering, Sales, Finance, and Customer Success to ensure that the Netbox Labs Cloud offering is one that network engineers trust, adopt, and expand within.
This role is ideal for a seasoned product manager who enjoys being hands-on, thrives in fast-moving startup environments, and is motivated by solving deeply technical problems that directly impact customer success, adoption, and revenue.
What You'll Do
Own the NetBox Labs Cloud product experience end-to-end — including multi-tenant delivery, instance provisioning, upgrade management, and the reliability and operational experience that enterprise buyers evaluate
Own the self-service console experience — the operational layer a user touches to manage their Cloud subscription, including account and org management, instance controls, billing visibility, and API key management with a focus on making those workflows fast and low-friction for technical buyers
Sharpen and drive the Analytics product, a customer-facing data product surfacing infrastructure insights to network engineers from early-stage direction to a scoped, defined product out to market
Engage directly with customers and prospective customers to validate use cases, gather requirements, and identify opportunities to improve adoption and value
Partner with the Applications PMs to align roadmap priorities with the underlying feature roadmap for NetBox, Discovery, Assurance, and other core products
Contribute to pricing & packaging strategy by identifying value drivers and partnering with Sales and Finance to optimize for adoption and revenue
Identify opportunities to accelerate adoption and revenue, applying an experimentalist and iterative approach to growing the Cloud business
Drive alignment on core product metrics across engineering, product, and GTM — define them, socialize them, and build the culture of using them
What We're Looking For
7+ years of experience in product management roles within B2B SaaS software with 3+ years in a high-growth startup environment
Product management experience with networking, infrastructure, or other deeply technical software products
Strong track record of owning products across the full lifecycle, from strategy and discovery through launch and iteration
Comfortable operating in two modes simultaneously: executing against a defined roadmap while doing early discovery and definition work on another
Experience with packaging and pricing for B2B software products, with a clear understanding of how product decisions impact revenue, adoption, and customer value
Ability to engage directly with customers and prospects — in discovery, pre-sales conversations, and post-sales feedback loops
Strong business instincts paired with the technical depth to engage credibly with engineering teams and technically sophisticated buyers
Excellent written communication with the ability to drive alignment across engineering, design, and GTM without positional authority
Comfortable operating in ambiguity and building structure where none exists
Bonus Qualifications
Experience working with open source software projects and communities
Experience with self-service and product-led-growth SaaS products
Hands-on experience as a network engineer, DevOps engineer, or software engineer
We own and solve problems with high attention to detail.
Our open source contributors, users, customers & team are all part of our community. When our community wins, we win.
We prioritize simplicity and think twice before adding complexity
Clear communication helps keep our team aligned and collaborating smoothly.
NetBox Labs helps companies build and manage complex networks. We help customers accelerate network automation by delivering open, composable products and supporting the network automation community.
NetBox Labs is the commercial steward of open source NetBox, the world’s most popular network source of truth, and Orb, the next-generation open source network observability platform. Our products include NetBox Enterprise, a fully supported self-managed NetBox with advanced features, and NetBox Cloud, a secure, scalable, and reliable SaaS edition of NetBox.
NetBox powers thousands of companies, and NetBox Labs is backed by investment from Notable Capital (formerly GGV), Grafana Labs CEO Raj Dutt, Flybridge, IBM, Salesforce Ventures, and Mango Capital.
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