Join Cleveland Clinic’s Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world class and caregivers are family. Here, you will work alongside a passionate and dedicated team, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.
The Department Manager for the C5 Research Group (Cleveland Clinic Coordinating Center for Clinical Research) oversees daily operations, budgeting, and workflow management while ensuring compliance with quality assurance and regulatory standards. This role requires strong expertise in clinical research regulations (including FDA and GCP) and is responsible for maintaining audit readiness, leading internal quality reviews, managing SOP development and training, and collaborating across teams to support high-quality, compliant research operations.
A caregiver in this role works days from 8:00 a.m. – 5:00 p.m.
A caregiver who excels in this role will:
Manage department personnel and operations, including staffing, training, workflow analysis and performance management.
Manage staffing to ensure appropriate allocation and compliance with goals and objectives.
Monitor quality and financial performance.
Ensure compliance with government health regulations, JCAHO guidelines, quality requirements and customer service standards.
Recommend enhancement and cost saving strategies.
Resolve interdepartmental issues to ensure consistency in quality, procedure and policy application.
Develop, monitor and implement programs to enhance customer service, enhance skills and improve scope of service.
Participate in managers meetings and relevant committees as assigned.
Minimum qualifications for the ideal future caregiver include:
Bachelor’s Degree in Health Administration, Business Administration or a related field and six years of supervisory or management experience
OR Master’s Degree and five years of experience
Preferred qualifications for the ideal future caregiver include:
Healthcare experience
Strong background in regulations and FDA
Hands-on experience driving audit readiness in complex research environments
Managed or contributed to clinical research studies, including protocol development, study oversight, or data analysis
Experience leading quality assurance or compliance activities
Physical Requirements:
Manual dexterity sufficient to operate office equipment.
May require extended periods of sitting, standing and walking.
Must be able to walk to attend meetings; must have normal or corrected vision to normal range.
Ability to clearly communicate by phone and in person.
May occasionally lift up to 25 pounds.
Personal Protective Equipment:
Follows Standard Precautions using personal protective equipment as required for procedures.
The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.
Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.
Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.
If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/
Please review the Equal Employment Opportunity poster.
Cleveland Clinic is pleased to be an equal employment opportunity employer.
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