Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.
Whether or not you serve in a clinical role, every member of the Cleveland Clinic team is a caregiver. Serving as Systems Analyst II, being a caregiver starts in the office, where you will focus on assisting with essential project development and fulfilling enterprise objectives. As part of our IT and Cybersecurity team, you will do more than explore and expand your discipline and skills — your work will impact patients across the globe. Help our teams stay connected, up to date and equipped with the groundbreaking tools and technologies that are changing lives.
A caregiver in this role works remotely in Ohio, Florida or Nevada, Monday through Friday from 8:00 a.m. -- 5:00 p.m. with on-call requirements.
A caregiver who excels in this role will:
Complete routine support and designated project assignments.
Provide input to develop solutions.
Assist with project documentation, operational and business objectives, best technology capabilities, task level resource requirements, task plans and general communications.
Develop process flow charts and report on project status.
Support the development of information system requirements.
Develop and maintain Epic-based reporting solutions.
Work with large volumes of financial data.
Support financial reporting functions across the team.
Minimum qualifications for the ideal future caregiver include:
Associate’s degree in information technology, computer science or a related field and three years of experience in Information Technology with experience in applications development and support, end-user training, or equivalent experience in an operational or financial role utilizing the systems or data generated by the systems supported by this position
OR a High School Diploma/GED and five years of experience
OR a Bachelor’s degree and one year of experience
Notable client service, communication and relationship building skills
For Information Technology Division caregivers, ITIL Foundations certification is required within 6 months of position start date
Preferred qualifications for the ideal future caregiver include:
Microsoft, CompTIA or equivalent certification
Experience in formal software testing and quality assurance
Epic testing and implementation experience
Experience with regression testing, unit testing, integrated testing, troubleshooting and defect classification
Experience with test script writing, test case design, detailed workflow analysis, application testing, troubleshooting, and defect classification
Project management experience involving complex deliverables, parallel activities, and multiple stakeholders
Experience using Tricentis qTest or comparable software test process management platform
Experience facilitating problem reviews and root cause analysis
Experience facilitating cross-functional test case design efforts involving two or more stakeholders
2+ years of experience building, supporting, and testing Epic clinical applications (e.g. Ambulatory, Inpatient, ASAP, OpTime, etc.)
Intermediate to advanced programming experience with Microsoft tools (e.g. Visual Studio, SQL Server)
Experience using Eggplant or comparable test automation tools
3+ years of experience in software testing, test script writing, defect management
Strong detail-oriented work experience with complex systems implementation projects
Physical Requirements:
Ability to perform work in a stationary position for extended periods.
Ability to travel throughout the hospital system.
Ability to operate a computer and other office equipment.
Ability to communicate and exchange accurate information.
In some locations, ability to move up to 20 lbs.
Personal Protective Equipment:
Follows standard precautions using personal protective equipment as required.
The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.
Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.
Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.
If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/
Please review the Equal Employment Opportunity poster.
Cleveland Clinic is pleased to be an equal employment opportunity employer.
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