General Summary:
Responsible for delivering exceptional customer service, assisting with customer transfers, lot merchandising, securing vehicles, and assisting Merchandising team with additional daily functions.
Principle Duties and Responsibilities:
Perform quality and timely imaging of Retail and Wholesale vehicles for CarMax websites Complete vehicle secures, including reading and verifying appraisal entry information for any discrepancies.
Complete vehicle walkarounds, transfers and confirmations; including communicating information accurately and in a timely manner.
Assist Merchandising Department in accurately optioning CarMax inventory.
Partner with Inventory and Sales Departments with lot staging, as needed.
Assist the Merchandising Department with projects and office duties, as needed.
Complete assigned tasks independently and follow up after completion.
Provide CarMax Auctions support including imaging, staging, scanning, and auction day support, as needed.
Job Specifications:
Work requires ability to:
Deliver exceptional customer service and work with other departments to create Iconic Customer experiences.
Read, interpret, and transcribe data to maintain accurate records.
Multi-task in a high energy, fast-pace work environment.
Speak and listen effectively when dealing with internal and external customers.
Function effectively within other departments in a team-oriented environment.
Successfully complete all required training.
Position requires a valid driver’s license.
Working Conditions:
Requires walking, bending, or standing for extended periods of time.
Ability to work outdoors or in any inclement weather for several hours.
Flexible work hours with shifts that may include nights, weekends, holidays.
Requires CarMax work clothing to be always worn when working in the store (acquired through CarMax World).
Adhere to all CarMax policies including, but not limited to, Attendance, Proper Recording of Time, Asset Protection, EH&S (Environmental, Health & Safety), and Standards of Professional Appearance.
Primarily working in an outdoor environment; may include working at times in noisy and/or inclement weather conditions
Disclaimer and Approvals:
This document is intended to describe the general nature and level of work being performed by people assigned to this job. This information is current at the time of publication. Responsibilities may include other duties as assigned and may be amended at the discretion of CarMax with or without notice.
This document has been reviewed and approved by management and Human Resources and cannot be modified without written consent by a member of management authorized to modify any such responsibilities.
CarMax is an Equal Opportunity Employer by both policy and practice and subscribes to federal and state laws which forbid discrimination because of
race, color, age, religion, sex, national origin, or disability. Employment at CarMax is at-will, and therefore, can be terminated, with or without cause, at any time, at the option of the associate or CarMax. This at-will employment relationship will remain in effect throughout an associate's employment with CarMax unless it is modified by a specific, express written employment contract that is signed by an officer of CarMax and the associate. This at-will employment relationship may not be modified by any oral or implied agreement. Specifically, this job description is not a contract of employment and
does not create any contractual rights of any kind between the Company and its Associates.
Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.
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