Job Description:
Cable One is seeking a Chief Operating Officer to unlock the full potential of its network, customer base, and market position. This leader will play a central role in driving the Company’s performance, with end-to-end accountability for the consumer residential and mobile businesses, including full P&L ownership.
The COO will lead Brand, Sales, Marketing, Customer Experience, Customer Care, Field Operations and Digital Evolution across all regions. This leader will be accountable for delivering results across the full customer lifecycle—acquisition, revenue growth, retention, and service—while elevating operational execution, brand strength, digital capabilities, and the overall customer experience.
In a rapidly evolving market, the COO will maintain a strong external perspective—closely monitoring competitive dynamics and shifting customer expectations. As the network continues its evolution toward fiber and next-generation DOCSIS technologies, this leader will guide market and investment decisions through rigorous analysis, identifying opportunities to strengthen the network and extend its long-term advantage.
Ultimately, the COO will be responsible for shaping and executing a forward-looking strategy that positions Cable One for sustained growth. Success in this role will drive meaningful economic value by enhancing the performance of the Company’s most critical business segment and reinforcing its leadership in the markets it serves.
Cable One is based in Phoenix, Arizona. The COO can be based anywhere in the United States.
Key Responsibilities
Strategy: Partner with the CEO and executive leadership team to define and deliver a compelling value proposition for the digital household, fully utilizing the company’s wireless offering to strengthen both customer acquisition and retention. Shape and clearly communicate a differentiated segment strategy that accelerates profitable growth while supporting long-term value creation. Work closely with management to evaluate the company’s assets and capital deployment, prioritizing the markets, products, and opportunities that will generate the highest strategic and financial returns. This includes a robust operational transformation, implementing process reengineering for seamless execution across all consumer functions (solidification of the business basics) while keeping a keen eye on changing marketing conditions and looking for M&A opportunities complimentary to the business.
Customer Care: Champion a relentless focus on the customer experience as a core differentiator, ensuring the company stands out in a competitive market and continues to lead in service quality. Oversee workforce management, field operations, audit and compliance, vendor partnerships and all back-office operations to deliver a seamless, efficient, and distinctive end-to-end experience. Drive accountability to achieve targeted NPS outcomes and continuous improvement in customer satisfaction.
Digital Focus and Transformation: Lead the evolution of Cable One’s marketing approach toward a more digitally driven model. Identify and engage priority customer segments across regions, developing and executing a high-impact digital go-to-market strategy that positions the company as a provider of compelling, best-in-class broadband and mobile offerings. Establish a robust customer analytics capability to inform decision-making and accelerate transformation. Tailor regional marketing strategies to reflect local dynamics, driving customer growth while maintaining disciplined cost management.
Pricing and Packaging: Set clear product and service priorities for the consumer segment across both existing offerings and new innovations, including the company’s mobile portfolio. Ensure the product and services roadmap is tightly aligned with overall company strategy, unlocking the full value of the combined portfolio to expand share of wallet and drive growth within the existing customer base. Partner closely with in market leadership to design and execute pricing, acquisition, and retention strategies that balance customer value with the company’s financial and operational objectives.
Network Expansion: Evaluate and prioritize network development opportunities as the company advances technologies such as DOCSIS 3.1, DOCSIS 4.0, and fiber. Partner closely with the CEO and regional leadership to guide investment decisions, ensuring thoughtful sequencing and prioritization of network builds to maximize impact and return.
Associate-First Mindset: Champion a culture rooted in putting associates first by actively investing in talent—attracting, onboarding, developing, and inspiring high-performing teams. Take a disciplined approach to talent management, with a strong focus on continuous development, thoughtful succession planning, and strategic recruitment to strengthen the organization over time.
What Winning Looks Like
Compete with intensity and discipline across all markets
Consistently deliver on financial performance and customer metrics
Accelerate revenue growth by maximizing the value of network assets and adapting to shifts in the broadband landscape
Identify, prioritize, and execute high-impact network enhancement opportunities with clear funding strategies
Invest in network capabilities while maintaining cost competitiveness
Sustain a customer-first culture grounded in simplicity, clarity, and transparency
The Chief Operating Officer will be a dynamic, authentic leader who thrives on delivering results and shaping strategy in a fast-evolving market. Leading the company’s broadband consumer business will represent a meaningful opportunity to drive impact at scale. This executive will bring a strong commercial instinct, paired with a track record of unlocking growth and driving innovation. A proven leader, they will think broadly and act decisively—navigating competitive pressures with confidence while leading cross-functional teams toward a common goal.
The ideal candidate combines analytical rigor with sound judgment, approaching complex challenges with curiosity and clarity. They will be decisive in allocating time, capital, and resources, while fostering a leadership style rooted in partnership, transparency, and open communication. Equally important, the COO will be deeply committed to building talent—taking a hands-on role in developing leaders and energizing teams to execute against bold strategic priorities.
Above all, this leader will champion a culture grounded in customer focus, integrity, and collaboration, fully embracing the transformation ahead and inspiring organizational performance.
Critical Competencies
Acting Strategically – In a hyper competitive landscape that moves quickly against competitors, the COO will drive Cable One’s brand, product, network and distribution assets for maximum financial and customer impact. Including:
Understanding and explaining specifically how changes in competitors, clients and market segments affect Cable One’s business.
Translating broad corporate strategies into clear, specific objectives and plans.
Creating plans that address specific customer segments, while looking two to three years ahead.
Driving Results – Simplifying operating complexity, the COO will execute tenaciously to build and deliver upon the financial, operating and customer objectives of the business. Including:
Hands on approach.
Resiliency - getting to the root of how to best drive value.
Proactive nature - reengineering processes to drive positive impact and identifying ways to change portions of the organization to drive higher performance relative to the market.
Collaborating & Influencing –With oversight of operations in 24 states, where localized market execution is critical to success, the COO will successfully bridge corporate and market-specific priorities to drive results. Including:
Inviting and deploying the opinions and perspectives of team members across market and support functions.
Engaging in dialog as the company adapts to the evolving market – while adapting his/her approach to the respective audience, anticipating the impact of words and action, preparing for possible resistance and responding in an appropriate style, using a range of influencing styles.
Financial and Operating Savvy – Proven track record of consistently delivering upon financial and operating goals.
Adaptive Planning – Enables agile, adaptive planning to ensure response the market with speed against both emerging opportunities and threats.
Strategic Cost Optimization – Focuses on maximizing the value of strategically important investments.
Customer Centricity – Vigilant about developing solutions based on customer insights and creating a customer experience that fosters customer loyalty.
Offensive and Defensive Agility – Translates competitive mindset into actionable strategies, with the ability to play both offense and defense as needed in order to achieve organizational goals.
Data-Driven Decision Making – Harnesses the power of data and business intelligence to inform and influence critical decisions, balancing objective inputs with executive experience.
Board Interaction
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