POSITION: Cleaning Services Assistant Manager
DEPARTMENT: Operations
REPORTS TO: Cleaning Services Manager
FLSA STATUS: Salary/Exempt
COMPENSATION: $60,000-$65,000/year
LEGENDS GLOBAL
Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach.
Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world-class live events and venues.
The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career.
Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sounds like a winning formula for you. Join us!
SUMMARY
The Cleaning Services Assistant Manager manages day-to-day cleaning operations by directing Coordinators, overseeing schedules, inspections, and ensuring operational continuity. This role bridges leadership strategy with event execution.
VENUE INFO
U.S. Bank Stadium, owned by the Minnesota Sports Facilities Authority, is a multi-purpose stadium located in the heart of Minneapolis, Minnesota. With over 66,000 seats, this state-of-the-art facility hosts a dynamic range of events, including the Minnesota Vikings, concerts, family shows, college and high school sporting events, conventions, trade and consumer shows, community events, corporate meetings, receptions, private celebrations, and guided tours. Since opening in July 2016, U.S. Bank Stadium has hosted 2,000 events with over 10.3 million guests.
SUPERVISORY RESPONSIBILITIES
• Directly supervises Cleaning Services Coordinators, providing day-to-day leadership, oversight, and direction to ensure all cleaning operations align with department standards, event requirements, and organizational expectations.
• Translates departmental standards, policies, and service expectations into clear daily direction, ensuring Coordinators understand priorities, staffing plans, timelines, and quality expectations for both event-driven and non-event operations.
• Reviews, approves, and oversees event deployment plans, including staffing levels, assignments, and sequencing, to ensure efficient coverage, safe operations, and a consistently first-class guest experience.
• Provides ongoing coaching, training, and performance feedback, reinforcing accountability, addressing performance gaps, and supporting professional development through regular check-ins and on-the-job guidance.
• Participates in hiring, onboarding, and training efforts, and supports performance management processes including documentation, corrective actions, and employee development plans in coordination with Operations leadership and Human Resources.
• Serves as the primary escalation point for Cleaning Services Coordinators, resolving operational issues, staffing challenges, and service concerns in real time while maintaining alignment with department leadership and venue stakeholders.
ESSENTIAL DUTIES AND RESPONSIBILITIES
• Assist the Cleaning Services Manager in developing and executing comprehensive cleaning plans for the stadium bowl, concourses, suites, clubs, restrooms, back-of-house areas, offices, and exterior plazas and walkways.
• Support the development and implementation of standard cleaning procedures, ensuring equipment, tools, and supplies are properly maintained, staged, and available to meet operational needs.
• Assist with determining appropriate staffing levels for daily operations and events, and coordinate with contracted service providers and vendors to execute approved work plans.
• Cleaning operations are event-driven, with an expectation of delivering a first-class, guest-ready facility for every event, including periods with concurrent events.
• Perform routine inspections of assigned areas to verify cleanliness standards are met and address deficiencies in a timely manner.
• Help maintain positive working relationships with third-party vendors, contractors, and temporary staffing agencies.
• Assist with safety inspections and support enforcement of proper use of safety equipment and personal protective equipment (PPE) in accordance with policies and procedures.
• Work collaboratively with the Cleaning Services Manager to procure housekeeping and janitorial supplies, including creating purchase requests and coordinating with Operations Administration through the procurement process.
• Track inventory levels and maintenance activities using U.S. Bank Stadium’s computerized maintenance management system (CMMS).
• Support scheduling, labor allocation, and time-tracking functions to ensure operational coverage and accuracy.
• Perform additional duties as assigned in support of events and day-to-day operations at and around U.S. Bank Stadium.
QUALIFICATIONS AND SKILLS
• Proficiency with general office PC applications (Word, Excel, etc.)
• Safety training and familiarity with Safety Program management.
• Follow verbal and written instructions and communicate effectively with others.
• Maintain an effective working relationship with clients, employees, exhibitors, patrons, and others while working.
• Ability to work flexible hours based on event schedule including evening, weekends, and holidays.
• Must be able to occasionally lift and/or move up to 50 pounds.
MINIMUM EDUCATION AND EXPERIENCE
• High School diploma or GED certificate.
• A minimum of five (5) years of experience in similar facility setting required (sports and entertainment venue).
• Experience purchasing facility housekeeping supplies and equipment.
SKILLS AND ABILITIES
• Demonstrate problem-solving skills.
• Demonstrate strong verbal and written communication skills.
• Demonstrate customer service skills.
OTHER QUALIFICATIONS
• Must be age 18 or older.
• Ability to work with a diverse workforce.
• Friendly and courteous.
• Maintain a professional appearance and grooming.
• Able to stand for long periods of time. Walk long distances, and climb stairs.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand for long periods of time, walk long distances, and climb up/down stairs. The employee is occasionally required to stoop, kneel, crouch, or sit. The employee must occasionally lift and/or move up to 50 pounds. Employee will be asked to work at heights.
NOTE
The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.
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