General Manager | Scranton PNC Field

LEGENDS GLOBAL  

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world-class live events and venues.

The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sounds like a winning formula for you. Join us!

THE ROLE

Legends Global is seeking a dynamic and results-driven General Manager to lead all Food & Beverage (F&B) operations for the PNC Field is a 10,000-seat minor league baseball stadium that is located in Moosic, Pennsylvania, in the Scranton/Wilkes-Barre area. This role is responsible for the operational excellence, and financial performance of all concessions, premium hospitality, catering, and special event F&B services within the venue. The General Manager will drive guest experience, revenue growth, and team development while ensuring best-in-class service standards. The ideal candidate is dependable, proactive, and thrives in a lively, team-oriented atmosphere, with a passion for leading teams and creating enjoyable experiences for fans and visitors.

ESSENTIAL FUNCTIONS 

• Lead and oversee all day-to-day F&B operations across concessions, suites, clubs, and catering services.
• Develop and execute strategic plans to drive revenue growth, profitability, and per-cap spending.
• Ensure exceptional guest experience through quality food, service efficiency, and innovative offerings.
• Manage full P&L responsibilities, including budgeting, forecasting, and cost controls.
• Recruit, train, and develop a high-performing team of managers, supervisors, and hourly staff.
• Implement and maintain Legends’ operational standards, policies, and service protocols.
• Collaborate with culinary leadership to design menus that reflect local tastes and trends.
• Optimize staffing models and labor management to align with event demands and financial targets.
• Establish strong partnerships with the Client, venue leadership, and local stakeholders.
• Oversee inventory management, procurement, and vendor relationships.
• Ensure compliance with all health, safety, sanitation, and alcohol service regulations.
• Analyze sales data and guest feedback to continuously improve offerings and operations.
• Lead execution of game days, concerts, and special events with a focus on operational excellence.
• Drive premium hospitality experiences, including VIP areas, suites, and private events.
• Champion a culture of accountability, inclusivity, and continuous improvement across the team.
• Maintain a pleasant and collaborative attitude towards customers, co-workers, and management. 
• Adheres to the Legends Global and venue company policies. 
• Complete other duties assigned by management.
• Available to work non-traditional hours (Nights, Weekends & Holidays)
   

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. 

• Must have excellent written and verbal communication skills and the ability to multi-task and prioritize in a deadline-oriented environment
• Unwavering commitment to delivering a high level of customer and client service with demonstrated initiative, leadership and management skills
• Customer service oriented with the ability to interact with all levels of Legends and management
• Must be available to work extended hours due to business requirements including late nights, weekends and holidays
• Must be able to work in a team environment
• Experience with Appetize and NCR/Quest point-of-sales systems is required
• Knowledge of accounting policy and procedures is preferred
• Experience in a union work environment preferred.
• Must have sufficient mobility to perform tasks including constant reaching, bending, stooping, wiping, pushing, and pulling for extended periods of time.
• Specific vision abilities required by this job include close vision and the ability to adjust focus.
• Must be flexible to work extended hours due to business requirements including late nights, weekends and holidays including all games and major stadium events.

Education, preferred qualifications, and/or experience

• Bachelor's degree preferred with a minimum of 5-7 years of management experience in the contract foodservice industry, with at least 3 years in premium services or the equivalent, in a sports and entertainment venue.

COMPENSATION

Competitive salary plus bonus potential commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan. 

WORKING CONDITIONS

Location: PNC Field Scranton, PA

This role may require travel to additional venues as needed.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Stadiums

• Must have the ability to lift, push, pull approximately 25lbs
• Must be able to stand and/or walk for up to 10 hours during a single shift, while navigating ramps, stairs and elevators.
• Strong attention to detail. 
• Able to demonstrate flexibility and quickly adapt to changes.
• Ability to be self-motivated and work independently and work well as a team player.
• Ability to work in a fast-paced environment.

NOTE

The essential responsibilities of this position are described below in the above headings. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position. 

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.