Fraud Detection: Early detection and prevention of fraudulent accounts and suspicious transactions through comprehensive analysis of real-money transactional data.
KYC & Compliance: Conducting rigorous KYC (Know Your Customer) procedures to verify player identities and assess risk levels, including processing profiles and conducting Enhanced Due Diligence (EDD) for high-value accounts.
Risk Mitigation: Ensuring document integrity and strict compliance with global regulatory policies, coordinating with legal and risk teams to neutralize potential threats.
Payment Management: Managing the end-to-end payment lifecycle, including processing withdrawals, verifying deposits, reconciling invoices, and making critical decisions on account redemptions and bonus eligibility.
AML Monitoring: Reviewing transaction reports for suspicious activity and performing deep-dive investigations to identify money laundering, bonus abuse, or other financial anomalies.
Cross-Department Support: Assisting Customer Support and Finance departments with payment-related queries and investigating system discrepancies.
Policy Evolution: Collaborating with internal teams to evaluate operational policies, ensuring they remain robust against evolving industry risks.
Reporting: Providing accurate, up-to-date records of customer cases and monitoring the status of high-priority investigations.
Independent Decision Making: Reporting operational or system issues promptly while making day-to-day decisions with minimal supervision to ensure smooth operational flow.
Experience: Minimum of 2+ years in a KYC, Payments, or Risk Specialist role within the iGaming sector.
Education: Bachelor’s degree preferred, or a minimum of 2 years of completed higher education.
Market Knowledge: Specific experience dealing with USA or European regulated gaming markets is highly desirable.
Communication: Fluent in written and spoken English, capable of communicating complex risk issues in a business environment.
Efficiency: Ability to multitask, prioritize, and manage time effectively in a fast-paced office setting.
Analytical Mindset: Strong problem-solving abilities with a keen eye for detail and data patterns.
Resilience: The ability to stay calm and focused under pressure, especially during high-volume periods or complex investigations.
Proactive Growth: A proactive approach to work, suggesting improvements to internal systems and fraud detection logic.
Commercial Awareness: A solid understanding of the broader business impact of payment processing and risk management.
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