EasyLlama is transforming the HR compliance industry by reinventing outdated and uninspiring training solutions and adapting them for the mobile-first generation. Our engaging, fun, and interactive training helps millions of employees worldwide build a safer, more positive, and inclusive workplace. As we continue to set the standard in compliance solutions, our vision extends far beyond training—we aim to partner with thousands of organizations to reduce employee risk and foster a more inclusive and secure environment for all.
With world-class customer reviews—boasting a 96% rating on G2 from over 100 reviews—and industry-leading NPS and Customer Satisfaction scores, EasyLlama is proud to have earned the trust of over 5,000 clients, including brands like Shake Shack, WeightWatchers, Sephora, JiffyLube, and Y Combinator. Our mobile-friendly platform delivers on-demand, self-paced, and bite-sized solutions that meet employees where they are, increasing engagement and retention.
At EasyLlama, we are not just transforming compliance training—we are challenging the status quo. We have a strong culture of collaboration, innovation, and getting things done.
Our CORE values
DRIVE is how we work at EasyLlama. Weʼre Doers, Resourceful,
Impactful, Valued Partners, & Excellence-Focused.
We are Doers. We proactively make things happen.
We are Resourceful. We treat time, money, and energy as valuable.
We are Impactful. We prioritize what matters.
We are Valued Partners. We put customers & teammates first.
We are Excellence-Obsessed. We always deliver excellent work.
From CEO to newest hire, DRIVE asks us to take ownership, solve
problems, prioritize what matters, support teammates, and deliver high-
quality work.
When we live these values, our product choices, customer interactions,
hiring, and promotions all help us live out our mission: to build safer and
more productive workplaces.
We’re hiring an Associate Customer Success Manager to own our tech touch (low-ARR) customer segment.
This segment is primarily driven by automation, but when customers reach out, you’re the human behind the experience. You’ll manage inbound inquiries, resolve issues quickly, and ensure customers feel supported in a high-volume, systems-driven environment.
This is a high-ownership IC role. You’ll be responsible for delivering a consistent, high-quality customer experience at scale while operating with speed, precision, and strong attention to detail.
Own all inbound customer inquiries for the scaled segment (email, chat, support tickets)
Respond quickly and effectively to:
Product questions
Basic troubleshooting
Account and billing requests
Process Upgrades
Triage and escalate more complex issues to Support, Product, or Engineering
Ensure nothing slips through the cracks across a high volume of requests
Maintain clean, accurate data across CRM and support tools
Identify patterns in inbound requests and drive improvements to:
Help center content
Macros and templates
Automated workflows
Partner cross-functionally to improve the efficiency and quality of the scaled customer experience
Help build our scaled Customer Success motion
1–3 years in Customer Success, Support, or another customer-facing role
Strong written communication — clear, concise, and friendly
Highly organized with strong attention to detail
Ability to manage high volume with speed and accuracy
Systems-oriented — comfortable working within and improving structured processes
Resourceful and proactive — you look for patterns and solve problems, not just respond to them
Experience supporting a scaled or high-volume customer segment
Familiarity with tools like HubSpot, Front, or similar
Experience working in a SaaS environment
Customers receive fast, accurate, and helpful responses
Inbound volume is managed efficiently with strong SLAs and minimal backlog
Common issues are identified and reduced over time
The scaled segment feels supported, even in a primarily automated model
Our scaled segment represents a large portion of our customer base. This role ensures we can deliver a high-quality experience at scale, combining automation with thoughtful, human support when it matters most.
What to Expect
The interview process at EasyLlama takes about 3-4 weeks and will include cross-functional stakeholders of the role. Here's what the interview process looks like:
Recruiter Screen
Hiring Manager Interview
Peer Interview
Executive Interview
Reference Checks
How We'll Take Care of You
$45K – $60K Base salary + Bonus potential
Flexible, fully remote environment
Competitive employer-sponsored health insurances
401(k) + company matching
Professional development reimbursements
Quarterly remote work stipend
*The EasyLlama herd is fully remote, with employees distributed across the US. We are currently hiring in the following approved* states:
AR - Arkansas
CA - California
CO - Colorado
CT - Connecticut
FL - Florida
IL - Illinois
LA - Louisiana
MA - Massachusetts
MI-Michigan
MN - Minnesota
NJ - New Jersey
NY - New York
NC - North Carolina
OH - Ohio
OR- Oregon
PA - Pennsylvania
TN - Tennessee
TX - Texas
VA - Virginia
WA - Washington
WI - Wisconsin
*EasyLlama reserves the right to change the list of approved states at anytime.
*To ensure the best employee experience, we offer competitive compensation packages, comprehensive benefits, an annual wellness stipend, PTO, 401k with company matching, and monthly team events to nurture connection!
At EasyLlama, we strive to walk the walk. We are helping make workplaces all over the globe safer and more inclusive, including our own. We honor employees and candidates from all walks of life and all experiences, regardless of race, ethnicity, veteran status, disability, sexual orientation, gender identity or religion.
*Applies to full time (W2) employees.
Easyllama.com
https://easyllama.com.com