Alan is building a vertically integrated health partner that unites insurance and smart healthcare delivery into one seamless system. Our vision is to make prevention the new norm of care for all.
Our mission: Help people live in good health to 100 while helping employers feel proud, turning health benefits from a cost centre into their most valuable investment.
By connecting all aspects of care (private, public, and direct to consumer) we create the most member-centric healthcare experience, reducing claims costs while generating new monetization opportunities.
We partner with tens of thousands of companies across France 🇫🇷, Spain 🇪🇸, Belgium 🇧🇪, and Canada 🇨🇦, serving over a million members.
Mission is the Boss — We think long-term and are methodical optimists who take risks, seeking our mission's success above all else.
Distributed Ownership — Accountable enlightened despots: everyone owns their decisions and results.
Radical Transparency — All information is accessible and written-first, so everyone can make the best decisions asynchronously.
Always Growing — Direct, positive, and caring feedback, combined with self-growth ownership.
At Alan we are on an important mission to empower everyone to live a longer, healthier life. Our goal is to extend the quality years of life expectancy for everyone.
We empower our members with a ‘one-stop health partner’ model seamlessly integrating insurance, prevention, affordable care access and well-being services. We are redefining healthcare by being both a health insurer and a provider, creating the most member-centric experience in a vast market. We go above and beyond for our members and companies to overcome the day-to-day health obstacles and our product is built to address the biggest pain points they face.
We partner with 37,000+ companies, with 1M+ members, and cumulate $1.2B ARR, growing fast.The team is 700+ people across France 🇫🇷, Spain 🇪🇸, Belgium 🇧🇪, and Canada 🇨🇦.
People joining Alan are often surprised and delighted by our innovative working method. We have a set of cultural values that guide our approach to work, such as:
Mission is the Boss: We have a mission-first focus with long-term thinking, where all employees act as owners seeking the company's success above all else.
Member & Customer-led: We are obsessively focused on solving customer problems and creating delightful experiences while building trust.
Excellence like Athletes: We maintain high standards and talent density, using the Keeper Test to ensure exceptional performance.
Enlightened Despots: We combine distributed ownership with accountability, empowering decision-makers while maintaining responsibility.
Radically Transparent: We make information accessible and written-first, promoting async communication while protecting sensitive data.
Care at Alan means joining a team of 100+ talented, committed and passionate Care experts from with a lot of interactions with Ops, Product, Sales and many other teams at Alan.
Your primary mission will be to deliver exceptional member support that is timely, transparent and empowering.
You'll develop deep expertise in healthcare systems to assist both individual members and B2B customers in maximizing value from Alan's products.
Beyond your core role, you'll contribute to company growth by providing insights to improve our products and services, assist with new company onboardings and collaborate across teams to drive strategic initiatives.
Beyond member support, each Care Expert will own a strategic projects to scale Care operations in Canada and match ambitious business objectives with a stellar member experience:
Work in close collaboration with Product, Ops, Sales and Insurance team
Leverage existing processes from Care 🇫🇷 🇪🇸 🇧🇪 while continuing to adapt to local context
High autonomy role within small Canadian team
Shape Care operations in 🇨🇦: flawless onboarding, proactive support, participate in shipping cross-functional improvements to the experience…
Participate to hiring
Another responsibility will be to mentor more junior members of the Care team, fostering a culture of continuous improvement and knowledge sharing.
You would be happy at Alan if you:
Have a genuine passion for member care and problem-solving
Demonstrate excellent written and verbal English communication skills
Are motivated and with a “builder” mindset
Are comfortable with technology and enthusiastic about using AI-powered tools
Excel in multi-channel support (chat, email, phone)
Display strong empathy and maintain composure under pressure
Show initiative and drive for continuous improvement
Enjoy collaborating, learning, and sharing knowledge with teammates
Bonus points if you know how the Canadian healthcare system works — if you don't, we will teach you. 😉
Everything else you know is a plus.
We want our team to be made up of a diversity of experiences and backgrounds, so feel free to apply if you come from the following backgrounds:
Operations
Project Management
Product
Account Management
This position offers competitive compensation including salary, equity, and comprehensive benefits within the B0-C0 range.
ℹ️ To work as a Member Support Expert - Canada 🇨🇦 you must reside in Toronto, ON or would be willing to relocate here.
We look for someone with 3+ years of experience.
Hard skills / Behavioural
Excellent and structured written & oral communication skills in English.
Outstanding problem-solving skills.
Great organization skills / Time management skills.
Ability to simplify complex topics.
Soft skills / Behavioural traits
User centricity and empathy: Always thinking about the member’s experience first and how to delight them.
Comfortable in fast-paced environments where there is a high level of uncertainty, ability to remain proactive and biased for action in exploratory project stages, at ease to self-start and work independently with a strong capacity to adapt
Highly adaptable and fast learner : excited to learn new tools, technologies and methodologies
Highly organized: able to handle many different tasks in parallel
Hands-on: not scared of getting their hands dirty and dive into any problem
Challenger: Portrays a general growth mindset and challenges Alan’s past decisions
Leadership: Able to attract top talents, lead, mentor and make people grow
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