Workers’ Compensation Delivery Lead

Job Description:

- Location flexible

- Workers compensation experience / knowledge mandatory

Why join DXC Technology? 

 
DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations — helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world’s most complex technology estates. Learn more on dxc.com

At DXC we pride ourselves on delivering excellence in everything we do. What this means for you is the opportunity to be a part of delivering innovative solutions and helping to solve real business problems for a wide variety of valued clients. Be a part of a strategic Microsoft partnership that provides you with opportunities to deepen your expertise and work at the cutting-edge of technology. 

What you will be doing 

Are you ready to play a critical role in stabilising and shaping a large‑scale Workers’ Compensation claims platform?

DXC is seeking a Workers’ Compensation Delivery Lead – Self Insurance to provide end to end delivery governance, Workers’ Compensation SME capability, and release discipline across the Assure platform. This role is essential to ensuring change is prioritised, validated, tested, and landed safely into operations during an active system stabilisation phase.

Working closely with the Assure Product Owner, Developers, Business Analysts, Service Desk, and Learning & Development partners, you will act as the single front door for business change and incidents, safeguarding operational outcomes, compliance obligations, and release quality.

This role blends delivery leadership, operational governance, SME expertise, and change readiness, and is critical to reducing production risk, improving stakeholder confidence, and ensuring the system is fit for purpose for Australian Workers’ Compensation.

 What will keep you busy 

 Governance & Delivery Management

• Act as the single point of accountability for Workers’ Compensation business change across DevOps, projects, EDI, reporting and Service Desk.

• Work closely with the Assure Product Owner to ensure backlog prioritisation reflects validated business requirements, compliance obligations, and operational impacts.

• Maintain visibility of all work in‑flight to prevent duplication, misalignment and unplanned disruption.

• Own end-to-end change governance including prioritisation, stakeholder engagement, communications, and impact management.

• Govern release planning and execution, including go/no-go decisions, prerelease briefings, cutover checklists, and post release hypercare.

• Produce and distribute release communications and manage stakeholder expectations across competing priorities.

• Track audit findings and urgent regulatory changes and integrate them into delivery plans.

Incident, Triage & Service Desk Oversight

• Triage and oversee Workers’ Compensation incidents and defects through ServiceNow and JIRA.

• Classify and manage incident severity (P1/P2/P3) and coordinate resolution with delivery teams.

• Improve end-to-end visibility from incident through to release and resolution.

• Ensure incidents and defects are raised with clear business context, impact and requirements.

Workers’ Compensation SME, Requirements & Solutioning

• Provide deep Workers’ Compensation SME input across claims workflows, compliance, and operational processes.

• Gather, document and validate detailed business requirements and end-to-end process impacts, own validation and completeness of requirements.

• Work closely with Developers and Business Analysts to solution changes, providing business rules, scenarios, exception handling and operational constraints.

• Validate proposed solutions against real world claims processing and compliance requirements.

• Ensure requirements are complete, non-duplicative, and aligned to downstream reporting, EDI and audit needs.

• Act as the safeguard between business SMEs and delivery teams, protecting BAU operations from disruption.

Testing, UAT & Release Quality

• Own, coordinate and perform Business Validation Testing (BVT) and User Acceptance Testing (UAT)

• Execute and maintain test cases, validation scenarios and regression packs for high‑risk Workers’ Compensation workflows.

• Execute hands‑on validation of defect fixes and enhancements prior to release and provide formal business sign‑off.

• Perform and coordinate out‑of‑hours Production Verification Testing (PVT) and hypercare support as required to ensure release stability.

• Drive improved release quality and reduction in post deployment defects.

Training & Change Readiness (L&D Partnership)

• Partner with Learning & Development to identify training and change impacts arising from each release.

• Provide system and process input to training materials and validate accuracy.

• Coordinate timing of communications and training to ensure operational readiness before go live.

• Maintain process guides, system behaviour notes, field definitions and UAT documentation to support BAU.

The skills you will bring 

• Possible backgrounds System Delivery Lead, Change Manager, Senior Technical Advisor or even Case Manager if you have system delivery experience.

• Flexible to consider people who are stronger in either workers comp or system delivery however workers comp knowledge is essential.

• Strong knowledge of Australian Workers’ Compensation legislation, regulations and compliance obligations.

• Demonstrated experience in claims systems delivery, or complex enterprise platforms.

• Proven ability to provide Workers’ Compensation Subject Matter Expert input across requirements, solution design, testing and release.

• Experience with incident and defect management using tools such as ServiceNow and JIRA (preferred).

• Strong understanding of end to end claims workflows, operational impacts and audit requirements.

• Experience working with Product Owners, Developers, Business Analysts and operational stakeholders.

• Excellent stakeholder management, negotiation and prioritisation skills.

• Strong analytical, problem solving and decision making capability.

• High level of organisation, resilience and ability to manage competing priorities.

• Excellent written and verbal communication skills.

• Continuous improvement mindset with the ability to think laterally and pragmatically.

• Customer focused approach with strong attention to risk, quality and operational outcomes.

Your working environment  

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive. 

Our culture and benefits 

 DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. #WeAreDXC 

As an employer of choice, our “people first” philosophy means we offer competitive remuneration, benefits, training and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work. Some of these include; 
 

• Extensive resources to support your onboarding and continual development including DXC University 

• We know that great people refer great people. We will reward you when you bring your friends and family to work at DXC 

• More time to do the things you love with flexible leave options, including purchased leave 

• Take time to give back with charitable and emergency services volunteer days 

• Well-being matters to us and our Employee Assistance Program is there to support you and your family 

• And of course, all the basics; novated leasing, discounted health insurance, paid parental leave and many other discounts 

We are an Equal Opportunity Employer  

DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge. We stand by the ‘bring your whole-self to work’ philosophy. It is our inclusive culture that powers our results, and our company grows only if our people grow.  

Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy. In addition, DXC Technolog