Job Description:
Job Description: ServiceNow Technical Consultant
Key Responsibilities:
- Lead the design and technical implementation of ServiceNow HRSD solutions, including HR Case Management, Employee Service Center, and Knowledge Management.
- Collaborate with functional and business teams to gather requirements, design workflows, and ensure successful solution delivery.
- Configure and customize ServiceNow applications using UI policies, client scripts, business rules, flow designer, and integrations.
- Develop and maintain technical documentation, including design specifications, process flows, and implementation plans.
- Ensure solutions align with established ServiceNow architecture and governance frameworks.
- Provide technical guidance, mentorship, and best practice recommendations to junior consultants and project teams.
- Support testing, troubleshooting, and performance optimization activities.
- Stay current with new ServiceNow releases, features, and HRSD enhancements.
Required Skills and Experience:
- Bachelor’s degree in Computer Science, Information Technology, or related field.
- 5+ years of experience with ServiceNow platform development and administration.
- Proven experience delivering end-to-end HRSD implementations.
- Strong knowledge of ServiceNow modules: HR Case Management, Employee Service Center, Knowledge Management, and Integration Hub.
- Proficiency in JavaScript, Glide API, Flow Designer, REST/SOAP Integrations, and ServiceNow best practices.
- Excellent communication, documentation, and client-facing skills.
Required Skills and Experience:
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Implementation Specialist – HRSD
- Experience with other ServiceNow products (e.g., ITSM, ITOM, ITBM, GRC, or CSM)
- Exposure to Agile methodologies and project delivery frameworks.
Soft Skills:
- Strong problem-solving and analytical abilities.
- Ability to manage multiple priorities and meet deadlines.
- Collaborative mindset and strong stakeholder engagement skills.
- Self-motivated with a passion for continuous learning.
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