Trainee Eligibility Officer – Workers Compensation

Job Description:

As a Trainee Eligibility Officer, you will support the assessment of workers compensation claims by assisting in determining whether claims should be accepted or declined. Your primary focus will be working non-complex Workers Compensation claims and preparing the claim for transition to a Case Managers for ongoing management. You will learn how Pre-Injury Average Weekly Earnings (PIAWE) is calculated and assist with general administrative tasks associated with the Eligibility position.
 

This role is well-suited to someone developing their knowledge of relevant legislation and building strong analytical, communication, and organisational skills. You will work within established guidelines to contribute to team and WorkSafe objectives.
 

To be successful in this role, you will demonstrate:

• Problem-solving and developing decision-making skills

• Good attention to detail with the ability to manage and prioritise tasks

• Clear written and verbal communication skills

• Resilience and a willingness to learn in a fast-paced environment

• A customer-focused mindset

• Basic negotiation and stakeholder communication skills

• Initiative and a commitment to continuous improvement
   

Desired Skills and Experience:

• Some experience or exposure to claims assessment, administration, legal support, or a related field

• Foundational knowledge (or willingness to learn) of the Workplace Injury Rehabilitation & Compensation Act 2013 and associated regulations

• Understanding of the WorkCover scheme (preferred but not essential)

• Ability to adapt to change and follow processes and guidelines

• Strong interpersonal skills and empathy when dealing with others

• Proficiency in Microsoft Office (Word, Excel, Outlook)

• Exposure to case management systems such as ACCtion or Novus (or similar) is advantageous

About us
DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organisations - helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernisation, and Industry-Specific Software Solutions, DXC modernises, secures, and operates some of the world’s most complex technology estates. Learn more on dxc.com.

Our culture and benefits
DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. #WeAreDXC 

As an employer of choice, our “people first” philosophy means we offer competitive remuneration, benefits, training, and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work. 

How to apply & our commitment to you in return
If you would like to be part of a culture that drives innovation, delivers results, rewards performance and encourages ideas, then please press the "Apply Now" button to submit your resume. 

In return, we agree to ensure a hiring process that is enjoyable, thorough, and fair. We strive to provide an environment that lets you thrive and show off the very best version of yourself, while learning about us at the same time. 

We are an Equal Opportunity Employer
DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge. We stand by the ‘bring your whole-self to work’ philosophy. It is our inclusive culture that powers our results, and our company grows only if our people grow. 

Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy. In addition, DXC Technology is committed to working with and providing reasonable accommodation to support qualified individuals with physical and mental disabilities. 

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

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