Technical Support Representative

Job Description:

Paving the way in Digital Transformation

DXC Technology is a Fortune 500 Global IT Services Leader. Our more than 130,000 people in 70-plus countries are entrusted by our customers to deliver what matters most. We use the power of technology to deliver mission critical IT services that transform global businesses. We deliver excellence for our customers, colleagues and communities around the world.

Accelerate your career and reimagine the possibilities with DXC!

We inspire and take care of our people. Work in a culture that encourages innovation and where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success. Leverage technology skills and deep industry knowledge to help clients. Work on transformation programs that modernize operations and drive innovation across our customer’s entire IT estate using the latest technologies in cloud, applications, security, IT Outsourcing, business process outsourcing and modern workplace.

DXC Philippines is an award-winning Employer of Choice and a recipient of the Global Best Employer Brand and Linkedin’s Top 15 Companies in the Philippines.

Let’s further stimulate your growth and start your journey of thrive:

Key Responsibilities:

• Respond to customer inquiries and technical concerns via voice calls and email
• Diagnose, troubleshoot, and resolve product-related issues in a timely manner
• Provide clear and accurate information about product features, usage, and configurations
• Document customer interactions, issues, and resolutions in the ticketing system
• Escalate complex or unresolved issues to appropriate teams when necessary
• Ensure adherence to service level agreements (SLAs) and quality standards
• Maintain up-to-date knowledge of products, tools, and processes

Qualifications:

• Bachelor’s degree in IT, Computer Science, or related field (preferred)
• Experience in technical support, customer service, or helpdesk roles
• Strong verbal and written communication skills
• Ability to explain technical concepts in a clear and user-friendly manner
• Basic troubleshooting skills for software, hardware, or applications
• Familiarity with ticketing tools (e.g., ServiceNow, Zendesk, JIRA) is an advantage

Key Skills:

• Technical Troubleshooting
• Customer Support & Communication
• Problem-Solving
• Time Management
• Attention to Detail

At DXC Technology, we prioritize in-person collaboration and encourage employees to work from a DXC office when appropriate. We also recognize that flexibility is important and understand that work arrangements may vary depending on the role and business needs. DXC reserves the right to adjust work location arrangements (temporarily or permanently) in response to evolving business requirements.

If you are motivated to deliver excellent result, want to grow your career and make a difference come join us!

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.