It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
The Account Manager II is responsible for managing client relationships and accounts in the Document Services division of Covius and serves as the primary communication liaison between the organization and their assigned portfolio of clients.
Essential Functions
Serves as the primary contact for any and all matters specific to the assigned portfolio of clients.
Coordinates daily services and activities to meet and exceed client expectations.
Develops and maintains meaningful relationships at multiple levels within assigned accounts by assessing needs, delivering solutions and maintaining a keen understanding of the clients business and service requirements.
Works closely with the implementation and production teams to keep them apprised of upcoming needs and to ensure that our solutions and services continually meet the needs of our clients.
Participates in onsite and virtual client audits as necessary.
Drives client satisfaction by proactively managing accounts over the phone and occasionally in person, securing successful client retention and growth as well as maintaining client satisfaction to ensure satisfactory scorecards.
Supports client contract negotiations and renewals.
Uses CRM for tracking processes, gathering information, troubleshooting as well as reporting of all sales and service activities.
Assists in developing presentations to demonstrate and reinforce the company’s value proposition.
Identifies and creates opportunities for additional growth of the account by leveraging the company’s products and services.
Supports the billing team through timely invoicing and related approvals and the marketing team by working with the clients on references and testimonials as appropriate.
Customarily and regularly exercises the use of independent discretion and judgment regarding matters of significance.
Evaluates and compares possible courses of action and makes recommendations based on various possibilities.
Advises management as applicable on matters related to account management and client services.
Regular and predictable attendance is required.
Perform other duties as assigned.
Essential Knowledge, Skills & Abilities
Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Advanced knowledge of Microsoft Office Suite, including Word, Excel, and PowerPoint.
Ability to prioritize multiple objectives to meet client deadlines and department goals.
Ability to work in a fast-paced, metrics driven environment.
Strong analytical and problem-solving skills.
Strong project management skills.
Commitment and ability to cultivate a diverse and inclusive work environment.
Education
High School Diploma or equivalent.
Bachelor’s Degree preferred.
Experience
3+ years of experience in a client services/client facing role.
Prior experience in financial services, foreclosure/trustee, mortgage and/or vehicle finance preferred.
Compensation and Benefits
Application Guidelines:
For best consideration, please submit your resume and application materials as soon as possible. Review of applications will begin immediately.
Working Conditions
Work is performed in climate controlled indoor administrative office setting. The noise level in the work environment is usually quiet to moderate, depending upon office or meeting location.
Physical Demands
While performing the duties of this job, the employee is regularly required to communicate. The employee frequently is required to remain stationary. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move 10 pounds. Vision: Close and distance required with ability to see objects in presence of glare or bright lighting (e.g., computer screen). Speech/Hearing: Frequently interact with management, vendors, coworkers, industry constituents, clients and the public.
While performing the duties of this job, the employee is frequently required to communicate. The employee occasionally is required to remain stationary. The employee is occasionally required to move about the office, operate a computer and other office machinery, such as calculator, copy machine, and computer printer; occasionally position self to maintain files; rarely moves boxes weighing up to 10 lbs. Close and distance observation required with ability to observe objects at close range in presence of glare or bright lighting (e.g., computer screen). Must possess the ability to communicate information and ideas so others will understand and have the ability to interact with external and internal stakeholders.
Covius is committed to equal opportunity in all employment practices to all qualified applicants and employees without regard to race, color, religion, gender, gender identity, age, national origin, pregnancy, disability, genetics, marital status, military or veteran status or any other protected category as established by local, state, and federal law. This policy applies to all aspects of the employment relationship including recruitment and hiring, placement, promotion, transfer, compensation, disciplinary action, layoff, leaves of absence, training, and termination. All such employment decisions will be made without unlawful discrimination based on any prohibited basis.
The essential functions, working conditions and physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
Please note that all job descriptions are not intended to be all-inclusive. This job description is not designed to cover all activities, duties or responsibilities that are required of the employee for this job. Employees may be required to perform other duties at any time with or without notice to meet the ongoing needs of the organization.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
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