Customer Care & Sales Advisor I - Residential

IN OFFICEPOSITION 

At Sparklight, a Cable One brand, we believe in a neighborly approach—connecting people to what matters most. Are you ready to play a key role in this mission?

As Customer Care andSales AdvisorI,you’llbe the supportivevoiceand solutions partner for our customers. Whetherassistingwith billing questions, scheduling service, or guiding product changes,you’llbuild trust by listening empathetically and responding clearly. As you grow in the role,you’llhandle more complex situations—resolving issues,retainingcustomers considering disconnecting, and matching their needs with the right products and services. This position blends service and sales skills, focusing on caring for customers, protecting relationships, anddemonstratingthe value of staying with Sparklight. Every interaction counts—for both the customer and the company.

Key Responsibilities

• Learn and apply Retention Sales and Customer Care concepts, procedures, and methodologies.

• Perform entry-level sales and support tasks within a designated region or business area.

• Respond to inbound customer inquiries via phone or ticketing systems, providing personalized and thoughtful communication.

• Actively listen and ask questions to understand customer needs, showing empathy and respect.

• Handle a variety of customer-facing duties, including:

• Addressing requests to disconnect or remove services

• Providing billing and pricing information

• Resolving standard issues remotely or educating customers on resolution steps

• Scheduling service appointments when remote resolutionisn’tpossible

• Arranging product returns or exchanges

• Managing add/change/deleterequests in hosted platforms

• Use effective telephone-based selling skills to:

• Buildrapportandidentifycustomer issues

• Offer creative solutions and explain product/service benefits

• Negotiate householdspendand upselladditionalservices

• Accurately and efficiently input orders

• Meet or exceed weekly and monthly sales activity goals.

• Follow company-approved scripts to ensure consistent communication.

• Assistwith specialprojects asassigned.

Qualifications

• High School Diploma or GED

• Ability to ask fact-finding questions toidentifysolutions aligned with customer needs

• Demonstrated patience and professionalism in all customer interactions

• Working knowledge of Cable One products and services

• Strong communicationand active listening skills

• Ability to remain composed and empathetic in high-pressure situations

• Ability to sit for extended periods, use hands, talk, and hear

• May berequiredtolift upto 10 pounds

Pay Rate: 

• Hourly rate of$15.00 - $16.50. We offer an hourly wage based on experience, with a focus on providing growth opportunities for both entry-level candidates and those with more experience. 

Benefits

Cable One values the contributions of our associates and offers an excellent benefits package, including:

• Health from Day One:Medical, dental, and vision plans startimmediately

• Protect What Matters:Life insurance for you and your loved ones

• Recharge & Refresh:Generous paid time off for vacations, holidays, and personal days

• Plan for Tomorrow:401(k) with 100% company match (up to 5%) from day one

• Extra Peace of Mind:Group legal plan and identity theft protection

Additional Perks

• Learn & Earn:Tuition reimbursement up to $5,250 in your first year

• Give Back:Participatein community support programs across the U.S.

• Celebrate Wins:Recognition and awards programs highlight your achievements

• Grow Your Career:Clear advancement opportunities

• Team Vibes:Collaborative work environment where ideas and teamwork thrive

Our Commitment

Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Cable One and our family of brands, we believe it is our individual and unique talents,backgroundsand perspectives that, when combined, truly make us an unstoppable force. "Stronger Together" is not just a verbalcue,it is the motto that our associates live by, exemplify, and embodyeach and everyday.