Information Technology Support Engineer
We are looking for a dedicated Information Technology Support Engineer to join our dynamic team. Reporting to Manager, Information Technology, this is a full stack IT Infrastructure Support which offers exciting opportunity to demonstrate technical skills to support business strategy and the IT Applications within Arrowâs facilities in Asia Pacific. This role will be based in our office in Science Park. The candidate will have great exposure working with stakeholders in Hong Kong and APAC.
What Youâll Be Doing
Provide Level 1 and 2 IT support for Office and Warehouse users, addressing hardware, software, and OS issues
Log, escalate, and resolve incidents using the ticketing system
Maintain Windows and macOS devices, including computers, mobile devices, and printers
Install, configure, and support operating systems, applications, peripherals, and Microsoft 365 services (Outlook, Teams, OneDrive, SharePoint)
Manage user accounts and devices with Active Directory, Azure AD, and Intune
Conduct basic network troubleshooting (LAN/WAN, VPN, WiâFi)
Handle IT assets, onboarding/offboarding, hardware updates, and assist with IT projects and disaster recovery
What We Are Looking For
4-year degree and 2-3 years IT experience with solid helpdesk or deskside support background
Proficient in M365 Suite
Knowledge of barcode equipment
Able to work in both office and warehouse settings
Works independently
Strong troubleshooting, communication, and interpersonal skills; user-oriented attitude
Self-motivated, responsible, able to handle pressure
Occasional overtime required
Whatâs In It For YouÂ
At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. Thatâs why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.Â
Medical, Dental Insurance
Life InsuranceÂ
Double PayÂ
Discretionary Performance Bonus
Flexible Work Arrangement
Paid Time OffÂ
Special/Extra Leave
5-Day Work Week
Free Shuttle BusÂ
Growth Opportunities
And more!Â
About ArrowÂ
Arrow Electronics, Inc. (NYSE: ARW), an award-winning Fortune 154 and one of Fortune Magazineâs Most Admired Companies. Arrow guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2025 sales of USD $30.9 billion, Arrow develops technology solutions that improve business and daily life. Our broad portfolio, that spans the entire technology landscape, helps customers create, make and manage forward-thinking products that make the benefits of technology accessible to as many people as possible. Learn more at www.arrow.com.
Our strategic direction of guiding innovation forward is expressed as Five Years Out, a way of thinking about the tangible future to bridge the gap between what's possible and the practical technologies to make it happen. Learn more at https://www.fiveyearsout.com/.
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