We’re hiring an Engagement Manager to own the end-to-end customer experience post-sale. This person will act as the connective tissue between customers, product, and go-to-market, ensuring successful onboarding, adoption, and long-term value realization.
This is a highly cross-functional role that blends customer success, implementation, and operational problem-solving. You’ll work closely with healthcare operators, revenue cycle leaders, and internal teams to drive measurable impact.
Customer Onboarding & Implementation
Lead onboarding for new customers, from kickoff through full deployment
Translate customer workflows (RCM, billing, call center ops) into SuperDial implementations
Partner with product and engineering to configure and launch solutions
Account Ownership & Relationship Management
Serve as the primary point of contact for key customer stakeholders
Build trust with operators, directors, and executives within healthcare orgs
Drive regular check-ins, business reviews, and performance reporting
Operational Problem Solving
Diagnose workflow inefficiencies and recommend process improvements
Act as a strategic partner, not just a support function
Identify gaps in product or implementation and escalate internally
Product Feedback & Iteration
Bring structured feedback to product and engineering teams
Help prioritize features based on real customer needs
Act as the voice of the customer internally
Expansion & Retention
Drive usage, adoption, and measurable ROI
Identify expansion opportunities in collaboration with sales
Ensure high retention and customer satisfaction
About You:
5+ years in customer success, consulting, operations, or implementation roles
Experience working with healthcare systems, RCM, MSOs, DSOs, or adjacent buyers strongly preferred
Background in high-growth startup or fast-paced environment
Skill Set
Strong operator mindset, you think in workflows, not just relationships
Ability to manage multiple complex accounts simultaneously
Highly structured, detail-oriented, and execution-focused
Excellent communication skills, both with customers and internally
Comfortable navigating ambiguity and building processes from scratch
Traits
Low ego, high ownership
Moves quickly and follows through
Naturally curious and problem-solving oriented
Cares deeply about customer outcomes
Who we are:
SuperDial is transforming AI in healthcare by building scalable, AI-powered solutions that optimize revenue cycle management. Join us and help shape the future of AI in healthcare!
The base salary for this role ranges from $120,000-$150,000, depending on experience, skill set, and fit. We also offer equity and benefits as part of our total compensation package. Final offers may vary based on experience and qualifications - we’re always open to exceptional talent.
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