Director, Learning & Development, GOS

Key Responsibilities

Learning Strategy & AI Enablement

• Define and lead the GOS Learning & Development strategy, aligned to business priorities, growthobjectives, and the future capabilitiesrequiredacross the organization.

• Design and scale a comprehensive AI upskilling strategy, enabling leaders and employees to effectively adopt, understand, and apply AI and digital tools in their roles.

• Establishrole-basedlearning paths and capability frameworks across leadership, professional, operational, and technical roles, with clearproficiencyexpectations.

• Partner with Technology, Data, and Product leaders to ensure learning supports technology adoption, workflow integration, and measurable productivity gains.

Leadership & Capability Development

• Architect and deliver global leadership development programs that build inclusive, resilient, andfuture readyleaders aligned with Cushman & Wakefield’s values and GOS strategy.

• Translate complex business, leadership, and AI concepts into practical, engaging learning experiences that drive real behavior change.

• Embed learning into moments that matter,onboarding, role transitions, organizational change, and critical business initiatives.

Design, Delivery & Innovation

• Oversee the design and development ofhigh impactlearning solutions across modalities, including: 

• Instructor ledand virtual programs

• Digital andAI enabledlearning experiences

• Role basedcurricula and learning journeys

• Job aids, playbooks, and performance support tools

• Champion innovative learning approaches, staying current on emerging learning technologies, AI trends, and best practices.

• Ensure learning solutions are scalable, globally relevant, and tailored to the realities of a complex,client-facingbusiness.

Governance, Measurement & Impact

• Establish strong governance, standards, anda single sourceof truth for GOS learning content.

• Define and track learning effectiveness, adoption, and capability outcomes, using data to continuously improve and retire outdated content.

• Provideexecutive readyinsights on learning impact, risks, and opportunities,clearly linking learning investments to business results.

Stakeholder & Vendor Management

• Serve as a trusted advisor to senior GOS leaders, HR partners, and functional stakeholders.

• Lead and manage external vendors and partners to ensure quality, alignment, and outcomes.

• Build strong collaboration across regions, functions, and time zones, bringing a global mindset to all initiatives.

Qualifications & Experience

Required

• Bachelor's degree in education, Instructional Design, Organizational Development, HR, or related field (or equivalent experience).

• 8–10+ years of progressive experience in Learning & Development, withdemonstratedsuccess buildingenterprise levellearning strategies.

• Proven experience designing and scaling leadership development and digital/technology enabledlearning programs.

• Strong understanding of AI, digital transformation, and technology adoption as it relates to workforce capability.

• Demonstrated ability to translate business strategy into learning priorities with measurable impact.

• Experience working in global, matrixed organizations with senior leaders.

Preferred

• Experience in commercial real estate, professional services, or complex operational environments.

• Handson experience with LMS platforms (e.g., Workday Learning), learning analytics, and modern authoring tools.

• Familiarity with change management and how learning supports transformation initiatives.

Leadership Competencies

• Strategic,future orientedthinker with strong business acumen

• Data drivenandoutcomes focused

• Highly effective communicator with executive presence

• Comfortable operating at both strategy and execution levels

• Collaborative, inclusive leader with a global mindset

• Calm, organized, and adaptable in fastmoving environments

Why This Role Matters

This role will shape how GOS builds skills for the future, particularly as AI and digital capabilities become core to how we serve clients and