At CLEAResult, we lead the transition to a sustainable, equitable, and carbon-neutral energy-efficient future for our communities and our planet. We do that by creating a people-first culture built on trust, accountability, and transparency; where every employee â regardless of position, role, or identity is treated with respect and given an equal chance to thrive.
Additionally, you will enjoy:
⢠Medical, Dental, and Vision Insurance; we also offer a company-paid health care concierge service to help navigate our health plan to make the best decisions for you and yours
⢠401(k) with company match
⢠Paid vacation, sick, personal and parental leave time
⢠Paid Volunteer Time: giving back to our communities is important to us
⢠Employee Recognition Program â convert your recognition points into gift cards
⢠Employee Assistance Program â offers benefits to help you manage daily responsibilities
⢠Access to on-demand training courses to advance further in your career
Job Description
Note - There is a preference for candidates in the Eastern time zone, or those willing to work ET hours, but this role occasionally supports afterâhours production issues to ensure platform stability.
We are seeking a Salesforce Lead for Production Support to ensure the stability, reliability, and performance of our Salesforce platform in production. This role serves as the highestâlevel technical escalation point, leading incident triage, resolving complex issues, and driving longâterm fixes to reduce recurring support issues.
The ideal candidate thrives in a fastâpaced, production environment, is comfortable leading live triages, and can translate technical issues into clear business impact.
What Youâll Do
Act as the primary technical escalation for Salesforce production issues (P1/P2).
Lead incident triage, troubleshooting, and rootâcause analysis.
Resolve complex issues across Apex, LWC, Flows, integrations, security, and data.
Partner with Systems, Integration, and Security teams on crossâplatform issues.
Support releases, hotfixes, and production changes.
Identify trends in support tickets and drive platform improvements.
Mentor developers and support engineers on best practices.
Perform Salesforce administration tasks including:
Managing profiles, permission sets, roles, and sharing rules
Supporting user access, troubleshooting permissions, and license usage
What Weâre Looking For
8+ years of Salesforce experience, including production support.
Strong handsâon experience with Apex, LWC, Flows, and Salesforce security.
Experience supporting integrations and enterprise Salesforce environments.
Proven ability to lead incident triage and Root Cause Analysis efforts.
Excellent communication and problemâsolving skills.
Target Compensation
$115,000 - $125,000
DOT Requirements
If applicable, meet all DOT qualification requirements and comply with all applicable federal, state, and local transportation regulations.
Compensation Range
$93,100.00 - $139,700.00Currency
USDType
SalaryAny offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicantâs skills and prior relevant experience, certain degrees and certifications (e.g. JD/technology), for example.
CLEAResult will not provide sponsorship or support for immigration status or work authorization including for international students. Applicants must be authorized to work in the country where the position is located without the need for employer sponsorship or support. Successful hires must pass pre-employment checks.
Equal Opportunity Employer
As an Equal Opportunity Employer, we are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicantâs race, color, religion, national origin, marital status, age, sex, gender identity, sexual orientation, status as a qualified individual with a disability or protected veteran, or any other protected status.
The above job description and job requirements are not intended to be all inclusive. CLEAResult retains the right to make changes or adjustments to job descriptions and/or requirements at any time without notice.
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