The Opportunity:
The Satellite Communications Operations Help Desk Technician Tier 2 - Journeyman provides first-line support to all DoD users by resolving their technical issues and inquiries. Provide technical assistance for C2ISR Data Transport Infrastructure across global operational environments. Support focuses on rapid incident response, network troubleshooting, and coordinating service interruptions for transport infrastructure systems.
Responsibilities:
⢠Interfacing with IT customer service operations to address user issues and support related to services listed in service catalogs.
⢠Assisting users by providing support across various platforms including in-person, phone, electronic chat, remote desktop, automated requests, and electronic mail.
⢠Handling walk-in user requests and issues at DoD HQ sites during standard working hours with effective customer service skills.
⢠Utilizing knowledge articles to offer self-service support and basic troubleshooting solutions for common issues.
⢠Ensuring clear communication and resolution of audio-visual equipment, network connectivity, and software-related concerns.
⢠Coordinating and working effectively with Tier 3 support staff to escalate complex technical issues when necessary.
⢠Participating in integration efforts between the Enterprise Service Desk to ensure seamless service desk activities.
⢠Being available to provide support during non-standard hours, including weekends, to accommodate exercises and mission requirements.
⢠Continuously updating and maintaining documentation for procedures, known issues, and resolutions within the service desk environment.
Qualifications:
Required:Â
Active TS/SCI security clearance
Bachelor's degree in a related field or equivalent experience in lieu of a degree
Minimum 5 years of experience with DoD deployable SATCOM terminals and SATCOM network infrastructures
IAT Level I/II compliant (CCNA Security, Network+, Security+)
Demonstrated experience with advanced technical troubleshooting, comprehensive system monitoring, software and hardware maintenance
What You Can Expect:
 A culture of integrity.
At CACI, we place character and innovation at the center of everything we do. As a valued team member, youâll be part of a high-performing group dedicated to our customerâs missions and driven by a higher purpose â to ensure the safety of our nation.
An environment of trust.
CACI values the unique contributions that every employee brings to our company and our customers - every day. Youâll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
A focus on continuous growth.
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground â in your career and in our legacy.
Pay Range:
There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.
The proposed salary range for this position is:
$58,500 - $122,800caci